Customer Care Officer - Paediatric Cardiology

Job Description

Title: Customer Care Officer - Paediatric Cardiology

Company Name: Evercare Hospital Dhaka

Vacancy: 01

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• At least 3 years

• Bachelor/Honors

• At least 3 years

• Graduate in any discipline with 3-years’ experience in Paediatric Cardiology field.

• Greet all patients/ attendants with appropriate manners & curtsey and arrange pre-consultation requirements as necessary

• Ensure effective and smooth co-ordination between consultant and the out-patient (with / without appointment, follow up etc) as well as manage all operational activities.

• Guide patient to consultant’s room when the consultant is ready to see the patient after ensuring s/he has paid consultancy fees at billing desk and other necessary preparations

• Guide the patients regarding investigation, medication & follow-up visit

• Facilitate the patients for report showing / follow up visit schedule or appointment slot after discussing with the relevant consultant.

• Manage, plan and schedule patient’s appointment / cancellation aligned with centralized online appointment calendar.

• Provide information on related consultant’s profile, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure, surgery, admission etc.

• Provide information on different services & tariffs and convince patients to avail the services from the Evercare facilities.

• Provide personalized services for high value, VIP, vulnerable patients.