Customer Care Officer

Job Description

Title: Customer Care Officer

Company Name: Ascent Health Limited

Vacancy: 3

Age: At least 18 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At most 4 years
• The applicants should have experience in the following business area(s): Healthcare Startup

• Bachelor/Honors

• At most 4 years
• The applicants should have experience in the following business area(s): Healthcare Startup

• Age At least 18 years

• Bachelor’s degree in any discipline (preferred).

• Prior experience in customer service, healthcare, or hospitality is an advantage.

• Strong communication and interpersonal skills.

• Ability to handle patients with empathy, patience, and professionalism.

• Good organizational and multitasking abilities.

• Basic computer proficiency (MS Office, data entry systems).

• Ability to work in a fast-paced environment and manage pressure effectively.

• Greet and assist patients in a professional and courteous manner upon arrival.

• Guide patients through registration, appointment scheduling, and service processes.

• Provide accurate information regarding services, procedures, pricing, and timelines.

• Handle patient inquiries, concerns, and complaints promptly and effectively.

• Maintain proper records of patient interactions, feedback, and service issues.

• Ensure patient waiting areas are organized and comfortable at all times.

• Follow up with patients when required to ensure satisfaction and service completion.

• Support call center or front desk operations as needed (inbound/outbound communication).

• Uphold company policies, service standards, and confidentiality of patient information.