Job Description

Title: Customer Care Executive (Sales & Marketing)

Company Name: Zone Sparks Limited

Vacancy: 2

Age: 24 to 28 years

Location: Dhaka (Uttara Sector 13)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:
∎ 2 to 3 years
∎ The applicants should have experience in the following business area(s):Retail Store, Super store, Call Center, E-commerce, E-commerce Startup

Published: 28 Aug 2024

Education:
∎ Bachelor of Business Administration (BBA) in Marketing, Master of Business Administration (MBA) in Marketing

Requirements:

Additional Requirements:
∎ Age 24 to 28 years
∎ Minimum of 2 years of relevant experience.
∎ Advanced knowledge of Marketing, Online Marketing, and handling clients both online and in-person.
∎ Candidates must be from a reputed university.
∎ Public and Private students are required to apply.
∎ Previous experience in customer service, sales, or marketing roles preferred.
∎ Excellent communication skills, both written and verbal.
∎ Strong interpersonal skills and ability to build rapport with customers.
∎ Proficiency in using social media platforms and online communication tools.
∎ Ability to multitask and prioritize tasks effectively in a fast-paced environment.
∎ Attention to detail and accuracy in managing customer information and product inventory.
∎ Proactive and self-motivated with a positive attitude.
∎ Analytical skills for interpreting sales data and trends.
∎ Problem-solving abilities to address customer concerns effectively.
∎ Leadership qualities for collaborating with the sales and marketing team.
∎ Flexibility to adapt to changing customer needs and business priorities.

Responsibilities & Context:
∎ Engage with customers across multiple online platforms including Facebook, website, YouTube, Instagram, and WhatsApp.
∎ Respond promptly to customer inquiries, concerns, and requests via messaging, phone calls, and other communication channels.
∎ Provide product information and images to customers to facilitate sales.
∎ Address customer problems and resolve them efficiently to ensure customer satisfaction.
∎ Assist in online marketing efforts by promoting products and services to potential customers.
∎ Maintain accurate records of customer interactions and transactions.
∎ Collaborate with the sales and marketing team to optimize customer engagement strategies.
∎ Manage product inventory and ensure proper organization of office products.
∎ Provide daily sales reports to the Admin to track performance and identify areas for improvement.
∎ Stay updated on product knowledge, industry trends, and customer preferences.
∎ Duty time: 8 AM to 6 PM.
∎ Probation period 6 months.
∎ Job Context
∎ We are seeking a dedicated customer care executive to join our sales and marketing team. In this role, you will be responsible for providing exceptional customer service across various online platforms, including Facebook, our website, YouTube, Instagram, and WhatsApp. You will engage with customers through messaging, phone calls, and other communication channels, promptly addressing their inquiries, concerns, and requests. Additionally, you will play a crucial role in online marketing efforts by providing product information, sharing product images, and assisting with customer inquiries to drive sales. Your responsibilities will also include maintaining product inventory and ensuring accurate management of office products.
∎ Job Responsibility
∎ Engage with customers across multiple online platforms including Facebook, website, YouTube, Instagram, and WhatsApp.
∎ Respond promptly to customer inquiries, concerns, and requests via messaging, phone calls, and other communication channels.
∎ Provide product information and images to customers to facilitate sales.
∎ Address customer problems and resolve them efficiently to ensure customer satisfaction.
∎ Assist in online marketing efforts by promoting products and services to potential customers.
∎ Maintain accurate records of customer interactions and transactions.
∎ Collaborate with the sales and marketing team to optimize customer engagement strategies.
∎ Manage product inventory and ensure proper organization of office products.
∎ Provide daily sales reports to the Admin to track performance and identify areas for improvement.
∎ Stay updated on product knowledge, industry trends, and customer preferences.
∎ Duty time: 8 AM to 6 PM.
∎ Probation period 6 months.

Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Medical allowance
∎ Salary Review: Yearly
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Uttara Sector 13)

Company Information:
∎ Zone Sparks Limited
∎ House-13, (Ground Floor), Road-Jashimuddin Avenue, Turag, Uttara, Dhaka-1230, Bangladesh.
∎ www.zonesparks.com
∎ Welcome to Zone Sparks Limited, your gateway to a seamless and diverse shopping experience. The Zone Sparks Limited is a dynamic entity in the realm of e-commerce in Bangladesh, has a rich historical background rooted in its parent companies` endeavors. The Zone Sparks Limited operates under the umbrella of Muslin International Limited, established in 2021. The Zone Sparks Limited, a cutting-edge E-commerce platform that combines the finest aspects of connectivity, innovation, and commerce. The company embarked on its journey on November 15, 2023 by registered with the RJSC. Initially, we connected with our audience through social media platforms like Facebook, Instagram and YouTube gradually evolving to meet the growing demand. Our commitment to excellence goes beyond mere transactions; it`s embedded in the very ethos of Zone Sparks Limited. We believe in redefining the e-commerce landscape by providing a platform where innovation thrives. This commitment is evident in our unwavering dedication to transparency, quality, and customer satisfaction.
However, the Zone Sparks Limited, we recognize that our success is intricately linked to the success of our stakeholders. We provide a space for investors to discover new avenues of growth, suppliers to extend their reach, buyers to explore and purchase quality products, and customers to enjoy a seamless and enriching shopping experience. We are more than an e-commerce platform; we are a vision, a journey, and a commitment to redefining the way commerce, innovation, and connectivity converge. We have been dedicated to fostering a dynamic ecosystem where thousands of products, endless possibilities, and a diverse community come together to shape the future of online e-commerce. The Muslin International Limited was subsequently established in 2021, marking a significant milestone in the company`s expansion. Initially focusing on trading, exporting, and importing, the company ventured into air and sea shipments, along with other trading related activities. To providing comprehensive import and export solutions Muslin International Limited emerged as a key facilitator for importers in Bangladesh dealing with diverse goods from China, India, Taiwan, Thailand, the UK, the USA, and various European countries.
The latest venture, Zone Sparks Limited, is a testament to the company`s evolution. This e-commerce platform offers a wide array of products, connecting buyers, suppliers, multi-vendors, and investors on a single platform. The company is dedicated to providing a seamless and inclusive online shopping experience. Looking ahead, Zone Sparks Limited envisions a widespread presence, planning to open distribution centers in every district across Bangladesh, further solidifying its commitment to delivering quality and convenience to its customers. For us, E-commerce is about more than simply doing business; it`s about creating connections, encouraging creativity, and providing our clients with a seamless, fulfilling experience. We are aware of how closely our community`s prosperity is tied to Zone Sparks Limited success. Thank you for being part of Zone Sparks - Where Every Interaction Sparks Opportunity.

Address::
∎ House-13, (Ground Floor), Road-Jashimuddin Avenue, Turag, Uttara, Dhaka-1230, Bangladesh.
∎ www.zonesparks.com
∎ Welcome to Zone Sparks Limited, your gateway to a seamless and diverse shopping experience. The Zone Sparks Limited is a dynamic entity in the realm of e-commerce in Bangladesh, has a rich historical background rooted in its parent companies` endeavors. The Zone Sparks Limited operates under the umbrella of Muslin International Limited, established in 2021. The Zone Sparks Limited, a cutting-edge E-commerce platform that combines the finest aspects of connectivity, innovation, and commerce. The company embarked on its journey on November 15, 2023 by registered with the RJSC. Initially, we connected with our audience through social media platforms like Facebook, Instagram and YouTube gradually evolving to meet the growing demand. Our commitment to excellence goes beyond mere transactions; it`s embedded in the very ethos of Zone Sparks Limited. We believe in redefining the e-commerce landscape by providing a platform where innovation thrives. This commitment is evident in our unwavering dedication to transparency, quality, and customer satisfaction. However, the Zone Sparks Limited, we recognize that our success is intricately linked to the success of our stakeholders. We provide a space for investors to discover new avenues of growth, suppliers to extend their reach, buyers to explore and purchase quality products, and customers to enjoy a seamless and enriching shopping experience. We are more than an e-commerce platform; we are a vision, a journey, and a commitment to redefining the way commerce, innovation, and connectivity converge. We have been dedicated to fostering a dynamic ecosystem where thousands of products, endless possibilities, and a diverse community come together to shape the future of online e-commerce. The Muslin International Limited was subsequently established in 2021, marking a significant milestone in the company`s expansion. Initially focusing on trading, exporting, and importing, the company ventured into air and sea shipments, along with other trading related activities. To providing comprehensive import and export solutions Muslin International Limited emerged as a key facilitator for importers in Bangladesh dealing with diverse goods from China, India, Taiwan, Thailand, the UK, the USA, and various European countries. The latest venture, Zone Sparks Limited, is a testament to the company`s evolution. This e-commerce platform offers a wide array of products, connecting buyers, suppliers, multi-vendors, and investors on a single platform. The company is dedicated to providing a seamless and inclusive online shopping experience. Looking ahead, Zone Sparks Limited envisions a widespread presence, planning to open distribution centers in every district across Bangladesh, further solidifying its commitment to delivering quality and convenience to its customers. For us, E-commerce is about more than simply doing business; it`s about creating connections, encouraging creativity, and providing our clients with a seamless, fulfilling experience. We are aware of how closely our community`s prosperity is tied to Zone Sparks Limited success. Thank you for being part of Zone Sparks - Where Every Interaction Sparks Opportunity.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 14 Sep 2024

Category: Marketing/Sales