Customer Care & Call Center Executive / Moderator

Job Description

Title: Customer Care & Call Center Executive / Moderator

Company Name: Ideal Consultancy and Travles

Vacancy: 03

Age: 25 to 35 years

Job Location: Dhaka (Uttara Sector 4)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing, Travel Startup
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA)
• HSC

• 1 to 3 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing, Travel Startup
• Freshers are also encouraged to apply.

• Age 25 to 35 years

Job Context

We are looking for a smart, polite, and customer-focused Customer Care and Call Center Executive / Moderator who will be responsible for handling customer inquiries, providing accurate information, and maintaining a positive relationship with customers. The candidate will work as the first point of contact between the company and its customers through phone calls, messages, and online platforms. This role requires strong communication skills, patience, and problem-solving ability to ensure excellent customer satisfaction.

Job Responsibilities

• Receive and handle inbound and outbound calls in a professional and friendly manner.

• Provide accurate information about company products, services, and policies to customers.

• Respond to customer queries through phone, WhatsApp, email, and social media platforms.

• Handle customer complaints and try to resolve issues efficiently and politely.

• Maintain records of customer interactions and update customer information in the system.

• Follow up with customers to ensure their problems are resolved and they are satisfied.

• Moderate online comments, messages, and customer feedback on social media pages or platforms.

• Escalate complex issues to the concerned department or supervisor when necessary.

• Maintain proper communication etiquette and company service standards at all times.

• Support sales and marketing team by generating leads and maintaining customer relations when required.

• Ensure confidentiality of customer information and company data.

• Work towards achieving daily and monthly customer service targets.