Clinic Operations Manager

Job Description

Title: Clinic Operations Manager

Company Name: A reputed healthcare and rehabilitation company

Vacancy: --

Age: At least 24 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Healthcare Startup

• Bachelor’s degree in Healthcare Management, Hospital Management or a related field

• At least 2 years
• The applicants should have experience in the following business area(s): Healthcare Startup

• Age At least 24 years

• 2–5 years of experience in healthcare, clinic, hospital, home healthcare, customer operations or a similar operational role.

• Strong organizational and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to manage multiple patients, therapists and operational tasks simultaneously.

• Strong leadership and coordination abilities.

• Comfortable working with Microsoft Office/Google Workspace and basic data reporting.

• Experience with CRM or healthcare management software will be an advantage.

• Ability to work under pressure and take ownership of responsibilities.

• Strong command of both Bangla and English.

BetterCare is a digitalized modern home-based recovery and rehabilitation service focused on delivering structured, professional and outcome-driven physiotherapy rehabilitation to patients in the comfort of their homes.

We are looking for an organized, proactive and people-oriented Clinic Operations Manager to oversee the day-to-day operations of our rehabilitation service and help build a high-quality patient experience.

• Oversee day-to-day operations of BetterCare’s home physiotherapy and rehabilitation services.

• Manage patient scheduling, therapist allocation and appointment coordination.

• Ensure patients receive timely, professional and consistent service.

• Coordinate with physiotherapists and the internal clinical team to maintain service quality.

• Monitor patient satisfaction, complaints, cancellations and service issues and ensure timely resolution.

• Manage and maintain the network of contractual physiotherapists.

• Monitor therapist availability, performance, punctuality and patient feedback.

• Track operational KPIs including patient acquisition, program completion, therapist utilization, retention and repeat bookings.

• Coordinate with the Patient Care/CRM team to ensure smooth movement of patients from enquiry to assessment, treatment and follow-up.

• Prepare regular operational and performance reports for management.

• Identify operational problems and implement practical solutions.

• Help develop and improve BetterCare’s operational SOPs and patient service processes.

• Support business growth initiatives, partnerships and expansion of BetterCare’s service network.

• Opportunity to work with a growing healthcare and rehabilitation brand.

• Performance-based growth opportunities.

• A dynamic and professional work environment.

• Opportunity to play a key role in building and scaling a new healthcare service in Bangladesh.