Clients Experience Manager

Job Description

Title: Clients Experience Manager

Company Name: Sara Interior

Vacancy: 1

Age: Na

Job Location: Dhaka (Kuril)

Salary: Negotiable

Experience: --

Published: 2026-04-18

Application Deadline: 2026-04-19

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Client Journey Management

• Design and manage the end-to-end client journey

• (Lead → Meeting → Design → Execution → Handover → After-sales)

• Ensure every step reflects a premium brand experience

• Communication & Relationship Management

• Act as the primary point of contact for clients

• Maintain regular updates via:Calls ,WhatsApp,Meetings

• Handle client concerns professionally and proactively

• Coordination Across Teams

• Coordinate with:Sales team,Design team,Execution team,Ensure smooth handover between departments,Track project progress and update clients accordingly

  Experience Quality Control

• Monitor service quality at every touchpoint

• Ensure:Timely response Professional behavior Premium presentation Identify gaps and improve experience systems

• Feedback & Satisfaction

• Collect client feedback after:Design phase Project completion Maintain client satisfaction score (CSAT) Convert happy clients into:Testimonials Referrals After-Sales Experience Ensure proper post-handover support

• Handle complaints or service issues quickly

• Maintain long-term client relationships

  Key Skills & Requirements

• Excellent communication & interpersonal skills

• Strong problem-solving mindset

• Ability to manage high-end clients professionally

• Organized and detail-oriented

• Experience in interior / real estate / luxury service industry (preferred)

• KPIs (Performance Indicators)

• Client Satisfaction Score (CSAT)

• Client retention & repeat business

• Referral generation rate

• Complaint resolution time

• Project communication efficiency