Chief Operating Officer (COO)

Job Description

Title: Chief Operating Officer (COO)

Company Name: TST White House Ltd.

Vacancy: 01

Age: Na

Job Location: Dhaka (Gulshan)

Salary: --

Experience: --

Published: 2026-01-13

Application Deadline: 2026-01-23

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

About the Company

We are launching a foreign-branded restaurant chain in Bangladesh under a franchise model, with plans for rapid expansion. To ensure operational excellence, brand compliance, and sustainable growth, we are seeking a highly experienced Chief Operating Officer (COO) to lead day-to-day operations and business execution.

Key Responsibilities

Lead and oversee all restaurant operations in line with foreign franchise standards and SOPs

Ensure brand compliance, quality control, food safety, and customer experience excellence

Develop and execute operational strategies, policies, and performance benchmarks

Manage outlet opening, staff recruitment, training, and performance evaluation

Coordinate with the franchise principal on audits, reporting, and operational updates

Control operational costs, improve efficiency, and ensure profitability

Oversee supply chain, vendor management, and inventory systems

Implement MIS, sales reporting, and KPI-driven performance management

Handle crisis management, compliance, and operational risk mitigation

Support expansion planning and new outlet rollouts

Required Qualifications

Bachelor’s degree in Business Administration, Hospitality Management, or related field

MBA or international hospitality certification preferred

8–12 years of experience in restaurant / QSR / hospitality operations

Minimum 3–5 years in a senior leadership role (COO, Operations Director, GM Operations)

Proven experience working with international restaurant brands or franchises

Strong understanding of SOP-driven operations and multi-outlet management

Excellent leadership, communication, and decision-making skills

Ability to work under pressure and manage fast-paced expansion

Compensation & Benefits

Attractive salary and performance-based incentives

Opportunity to be part of a founding leadership team

Career growth aligned with brand expansion

Other benefits as per company policy