Job Description
Title: CFM Officer
Company Name: World Vision Bangladesh Rohingya Crisis Response (WV BRCR)
Vacancy: 1
Job Location: Cox's Bazar (Ukhia)
Employment Status: Contractual
Educational Requirements:
∎ Candidates should have master's degree in any discipline preferably Social Science/Development Studies/Public Health.
Experience Requirements:
∎ At least 3 year(s)
Job Context:
∎ The position holder will work within the MEAL team with a primary focus on the development and implementation of comprehensive CFM systems under GFA program implemented by WFP. The job holder will be responsible for ensuring continuous, timely, and efficient monitoring of evidence base on client feedback and complaints and collection of information necessary to measure performance. He/she will work in close collaboration with Programme and other relevant units to ensure efficient dissemination and utilization of monitoring information. The position holder will report directly to the Sr Officer M&E and will be responsible for managing field staff.
∎ The position is subject to contingency of fund.
Job Responsibilities:
∎ Review the Daily and Monthly CFM reports and generate an analytical report detailing all cases by type for immediate action by Programme and other related functions.
∎ Follow-up with the relevant units in Program to ensure that beneficiary complaints are reviewed and that actions are taken in a timely and effectively manner and to ensure feedback is provided to beneficiaries.
∎ Management and effective operation of the CFM as per the agreed SOP, including by supervising the CFM (Hotline) Operators, work closely with the CFM colleagues to prepare a work plan for each staff member with clearly measurable outputs and outcomes.
∎ Review the current CFM Tracking & Follow-up Model with a view to refining it for better outcome reporting, case management and coordination with relevant units, offices for closure discussions internally.
∎ Escalate failed CFM cases to Management to take appropriate action to dispose these cases in a timely or satisfactory manner.
∎ Conduct monthly analysis of CFM tickets into the CFM platform, following up with CFM team to ensure all tickets are cleaned and logged accordingly as indicated in the Standard Operating Procedure.
∎ Produce analytical monthly reports based on feedback and complaints logged into the CFM platform, which highlight the key concerns and issues received from beneficiaries in addition to trends observed over time.
∎ Coordinate with Donor on issues related to the distribution process, field activities and any other operational needs in terms of communicating with beneficiaries.
∎ Provide technical support and advice to Help Desk Assistant.
∎ Provide technical support regarding any communication with affected populations, for example drafting SMS’s, FAQ’s, information sessions, posters and leaflets.
∎ Act as lead of the CFM Action Plan and coordinate its action points across different units of WV-B
∎ Ensuring appropriate coordination within the CFM team and other relevant internal or external actors for the effective functioning of the CFM.
∎ Accepting, reviewing and following up on referrals from other agencies and partners
∎ Regular update on the CFM dashboard
∎ Update the CFM SOP’s according to changes in WFP activities and modalities.
∎ Train WFP and partner staff in the CFM processes and SOP
∎ Organize and conduct FGD and other assessment in related with CFM.
∎ Perform other related duties as required.
Additional Requirements:
∎ Age 28 to 35 years
∎ Must have knowledge and skills of project implementation.
∎ Familiar with and abide by the NGO/Red Cross Code of Conduct, the People in Aid Code, HAP, Core Humanitarian standards.
∎ Oral and written communication skills in English and Bengali
∎ Ability to work in a team.
∎ Work under pressure and can take additional responsibilities.
∎ Intermediate level of computer literacy using of Microsoft Office Microsoft Word, Excel, MS Power Point, SPSS & other database program.
∎ Proven skill in quantitative and report writing.
∎ At least three years hands on experience in monitoring and evaluation of development / emergency projects
∎ The candidate will be shortlisted roll-on basis.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Weekly 2 holidays, Insurance
∎ Festival Bonus: 1
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 24 Dec 2023
Company Information:
∎ 19 Dec 2023
∎ World Vision Bangladesh Rohingya Crisis Response (WV BRCR)
∎ Address : Sayeman Heritage Residence, Second Floor, Block - B, Sayeman Road, Baharchora, Cox's Bazar -4700
Category: NGO/Development
: World Vision is committed to first do no harm to children or adult beneficiaries, to respect the rights of all beneficiaries, and to uphold the best interests of children as a primary consideration in all actions and decisions; accordingly; all the recruits will go through specific checks and compliance procedures in accordance to its Child and Adult Safeguarding Policy.World Vision Bangladesh has zero tolerance towards incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. World Vision Bangladesh as Child Safe Organization discourages anyone to apply with prior record of conviction related with child neglect, abuse and exploitation.
