Case Processing Manager
Job Description
Title: Case Processing Manager
Company Name: International Rescue Committee (IRC)
Vacancy: Not specific
Job Location: Cox's Bazar
Employment Status: Contractual
Educational Requirements:
∎ Bachelor’s degree required in relevant field.
Experience Requirements:
∎ At least 5 year(s)
Job Context:
∎ Founded in 1933, International Rescue Committee (IRC) is one of the world’s leading agencies working in post-conflict and development contexts, supporting communities in over 40 fragile, failed and developing states. In this capacity, we work to restore safety, dignity and hope to millions who are uprooted, struggling to endure and wishing to advance on a path of development.
∎ The Resettlement Support Center Asia (RSC Asia), funded by the US State Department Bureau of Population, Refugees, and Migration (PRM), assists persons throughout Asia seeking permanent resettlement in the United States. Responsible for a portfolio of 37 countries, RSC Asia: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department–managed data system that supports the arrival and resettlement of refugees through technology) provides information to resettlement agencies about arriving refugees and offers cultural orientation training to refugees bound for the United States.
∎ The Case Processing Manager ensures a high level of general processing on behalf of refugee applicants to the United States Refugee Admissions Program (USRAP) through supervision, case processing management and quality control functions, including data entry of refugee case file information into START, a State Department – managed system that supports the arrival and resettlement of refugees through technology. The position is responsible for the full oversight of unit(s) assigned within the Case Processing Department and will primarily focus on working with United States Citizenship and Immigration Services (USCIS) adjudicated cases within the larger RSC team. The position is responsible for communicating with other Case Processing units as well as the Casework Department and external partner agencies to ensure timely information sharing and follow-up.
∎ Department: Case Processing/ RSC Asia
∎ Contract length: Till 31st September 2024 (with possibility of extension subject to funding, program needs and performance of incumbent)
∎ Work Location: RSC-Asia, Cox’s Bazar Office, Bangladesh.
∎ Reporting to: Senior Case Processing Manager
∎ Expected Start Date: At Earliest.
Job Responsibilities:
∎ Program Delivery
∎ Manages the day-to-day activities of assigned unit(s) within the Case Processing unit.
∎ Ensures all refugee case processing functions within the unit strictly adhere to the PRM, USCIS, RPC/START, IRC and RSC Asia policies, guidelines and procedures.
∎ Ensure all data entered into START by the unit is error-free in accordance with USRAP guidelines and the cooperative agreement.
∎ Perform regular quality checks on work completed by direct reports and spot checks on CP team and ensure error detection at every quality control check point within the teams.
∎ Collaborate with the Casework, Pipeline and Report and Program Support Departments to develop, align and implement overall RSC departmental goals, policies, and procedures.
∎ Ensure timely and accurate completion of tasks.
∎ Be a subject matter expert on specialized processing stages including, but not limited to, specialized caseloads, expedites and exceptional case requirements as required by the donor
∎ Collaborate with Pipeline and Report department to develop Tableau and START-based reporting suitable for overall pipeline monitoring of USCIS Adjudicated cases.
∎ Training, Monitoring and Evaluation
∎ Ensure staff under supervision have access to the skills and tools needed for efficient processing of refugee applications.
∎ Participate in START Training and provide work changes/process feedback.
∎ In collaboration with the supervisor and CP Coordinator, ensure that an effective program monitoring and evaluation system is in place.
∎ Ensure team members and direct reports fully comply with all Integrity and Compliance Guidelines.
∎ Key Partners and Donor Relations
∎ Develop and maintain excellent strategic relationships with program partners, including, USCIS, IOM, RPC, and Resettlement Agencies and other partner organizations.
∎ Coordinate with supervisor to ensures alignment of policy and practice, as necessary.
∎ Staff Management, Development and Retention
∎ Responsible for supervision, support and lead the teams of Senior Case Processing Officers and Case Processing Officers.
∎ Responsible for quality control checks and provide feedback to staff on quality control issues in a timely manner.
∎ Identify training and other development needs for the staff; create and deliver training as necessary.
∎ Identify performance issues within teams and rectify to develop staff capacity within the team.
∎ Provide performance feedback on a timely and regular basis, including conducting performance management evaluation activities.
∎ Conduct and participate in interviews and hiring as necessary.
∎ Other Duties
∎ Ensure compliance with the requirements outlined in PRM’s USRAP Manual, Integrity & Compliance Module.
∎ Perform other duties as assigned.
Additional Requirements:
∎ Age at least 14 years
∎ At least 5(five) years of relevant professional experience with previous data entry/management experience required.
∎ Minimum one-year cumulative project management experience, including managing reports and allocating work, is required.
∎ Able to perform data processing/data collection through good listening and analytical skills.
∎ Good time management skills and ability to multitask.
∎ Able to work effectively under pressure, and with repetitive work, within specified targets and deadlines.
∎ Experience in USRAP refugee processing or resettlement, or other NGO experience highly desired.
∎ Proactive, well-organized, flexible, and able to work effectively with partners and colleagues in a fast-paced, multi-cultural environment.
∎ Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines.
∎ Problem-solver adept at providing solutions and responding well in an environment of constant change.
∎ Able to review and develop policies and procedures for the department.
∎ Strong people management and leadership skills: ability to lead staff and promote productivity.
∎ High level of professionalism while implementing IRC RSC policies and procedures.
∎ Both team and detail oriented and able to think and work independently.
∎ Able to manage team’s performance and provide regular effective feedback.
∎ Strong communication, interpersonal, and organizational skills.
∎ Ability to take direction from supervisors and cooperate with teammates.
∎ Willing and able to travel both domestically and internationally, including remote locations.
∎ Fluency in both written and spoken English.
∎ Knowledge of Rohingya strongly preferred.
∎ High level of computer literacy and proficient in MS Office applications (Word, Excel, Power Point, Outlook) is required. This role requires the ability to create spreadsheets and analyze large amounts of data.
Compensation & Other Benefits:
∎ Competitive Base Pay with Fringe Benefits (As per IRC National Pay Scale in Bangladesh)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 5 Jan 2024
Company Information:
∎ 28 Dec 2023
∎ International Rescue Committee (IRC)
∎ Business : The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. In more than 40 countries and in 26 U.S. cities, our dedicated teams provide clean water, shelter, health care, education, protection and empowerment support to refugees and displaced people. The International Rescue Committee (IRC) Founded in 1933. David Miliband, President and CEO of the International Rescue Committee, is a former Foreign Secretary of the United Kingdom.
Category: General Management/Admin
: Standard of Professional ConductIRC and IRC employees are required to abide by the values and principles outlined in the IRC Way – Code of Conduct which are Integrity, Service, and Accountability. In accordance with these values, IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.Gender Equality & Equal Opportunity General StatementWe are committed to narrowing the gender gap in leadership positions. We offer generous benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances. We welcome and strongly encourage qualified female professionals to apply.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Are you ready to join the most dynamic team?
Source: bdjobs.com
Deadline Expired on 5th Jan 2024
Similar Jobs
Executive - Customer Service (Front Office & Support Service-Admin)
Asst. Officer (Store) in Akij Carton Factory in Mymensingh
Asst. Officer (EHS) in Akij Carton Factory in Mymensingh
Institute Manager, Administration & Communication
Stakeholder Manager, Campaign Advocacy Program (CAP)
Manager
Front Desk Manager
Assistant Manager, Administration
Executive, Administration
Senior Manager/ Manager, Credit, Policy & Compliance
Manager/Senior Manager-Investigation, ICC
Associate Manager/Manager, Branch Compliance Team, Branch Governance, Distribution Network
Admin Officer
Foreign Corresponding Manager
Security In-charge
Administrative Assistant
Operator
Language Expert (Italian/ German/ Chinese / Japanese)
প্রশাসনিক কর্মকর্তা
Officer, Admin and Logistic (BRAC Artificial Insemination Enterprise)
Assistant Manager/ Senior Executive - Administration (Dhaka Division - Factory Based)
Executive, Administration
General Manager (GM) - Group Administration
সহকারী ম্যানেজার
General Manager
Management Trainee
Executive / Senior Executive - Admin
ED/GM
এডমিন অফিসার
Assistant Manager
Front Desk Executive
Manager HR & Admin
Asst. Manager- Admin
Operations Manager
DGM/GM – Maintenance
লিগ্যাল এডমিনিস্ট্রেশন অফিসার
Deputy Manager/ Manager – Factory Admin
Office Assistant & Coordinator
Sr. Maintenance Manager - (Dyeing)
Sr. Executive /Assist. Manager Customer Service & Tender expert
Facebook Group