Case Manager - Social Services

Job Description

Title: Case Manager - Social Services

Company Name: Agrogoti Sangstha and Winrock International

Vacancy: 01

Job Location: Satkhira

Employment Status: Contractual

Educational Requirements:
∎ Postgraduate/Graduate in Social Sciences/Development Studies or any other relevant discipline from a reputed institution.

Experience Requirements:
∎ At least 3 year(s)

Job Context:
∎ Location: Trishmile More, Nagorghata, Tala, Satkhira.
∎ Agrogoti Sangstha, a national NGO, working to empower local communities and institutions to ensure Human Rights and Good Governance for all is inviting applications from qualified and committed professionals for immediate appointment for a development project entitled "ASHSHASH: For Men and Women Who Have Escaped Trafficking in Bangladesh". The main objective of the project is to ensure that "women and men who have escaped trafficking will restore their dignity and wellbeing and become self-sufficient". Furthermore, the four-year-long Phase II of Ashshash will provide comprehensive and personalized packages of service provision to the survivors of human trafficking in Bangladesh and will ensure the prevention of human trafficking.
∎ Case Managers (CMs)-Social Services will work under the direct oversight of Ashshash`s Sustainable Reintegration Partners (SRPs) across the relevant working districts of the project. The CM-Social Services will be responsible for ensuring social services identification, need assessment, psychosocial counseling, healthcare, legal services etc. CM will lead the case management process for the survivors. They will assess the contextual needs and demands of each survivor following WI guidelines and based on that they will ensure support services directly from the project and through referral. They will support the economic empowerment process including career counselling, skills training, employment, and follow-up. Accordingly, the CM- Social Protection will establish a network and collaborate with local public and private service providers to ensure a wide range of social services for each survivor.
∎ Only short-listed candidates will be invited for the physical written exam and viva.
∎ Job duration: 01 December 2023 to 28 February 2027 (39 Months)

Job Responsibilities:
∎ Conduct a thorough 'Need-Assessment' to identify social services and provide need-based social protection services for the survivors of Ashshash project following project modality, principles, and guidelines.
∎ Support to identify and map the public and private service-providers within the working areas, to avail the relevant social and economic support services for the survivors, directly or indirectly.
∎ Establish a strong referral network within the working areas, with the public and private service providers.
∎ Support Ashshash's SRPs and Counselors with ongoing counseling services to motivate and develop socioeconomic pathways of successful reintegration.
∎ Demonstrate sensitivity towards the survivor's trafficking contexts, gender-specific issues, and residual trauma, when communicating with the survivors.
∎ Maintain a working relationship with activists, youth and peer groups, community-based organizations (CBOs), and community leaders, within the working areas, to effectively identify survivors, and work to ensure their sustainable reintegration;
∎ Ability to maintain detailed case systems for each survivor (i.e. case studies) to make and publish reports, and support the WI program teams with a prompt assessment of survivors' contexts;
∎ Demonstrate the ability to uphold confidentiality of information when working with each survivor;
∎ Demonstrate the ability to uphold Winrock International's 'Code of Conduct' and 'Do No Harm' policy, whilst working directly with the survivors to ensure their successful reintegration;
∎ Provide support to ensure baseline, mid-line, and final evaluations are conducted accurately, considering Winrock International's and the donor's requirements; and
∎ Other duties, as assigned.

Additional Requirements:
∎ Minimum three years of experience in managing cases through a dedicated system, for vulnerable groups/communities at grassroots levels.
∎ Experience with detailed case management systems and reintegration services for human trafficking survivors, or vulnerable and at-risk groups.
∎ Experience with the detailed documentation of providing social services to trafficking survivors or vulnerable and at-risk groups, and detailed reporting mechanisms.
∎ Knowledge of Monitoring and Evaluation frameworks from donor-centric organizations will be an added preference;
∎ Demonstrate a positive attitude and sensitivity to support vulnerable and at-risk groups and communities.
∎ Strong understanding of gender and diversity issues.
∎ Have excellent verbal and written communication skills in English and Bangla.
∎ Demonstrate computer proficiency: i.e. MS Office, database management, coordination via email, project-specific management information systems, etc.

Salary: Tk. 30000 (Monthly)

Job Source: Online Job Posting.

Application Deadline: 25 Nov 2023

Company Information:
∎ 18 Nov 2023
∎ Agrogoti Sangstha and Winrock International

Category: NGO/Development



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