Case Management Officer

Job Description

Title: Case Management Officer

Company Name: World Vision Bangladesh Rohingya Crisis Response (WV BRCR)

Vacancy: 2

Job Location: Cox's Bazar (Ukhia)

Employment Status: Contractual

Educational Requirements:
∎ The applicants should hold a University degree in Social sciences, education or international law.

Experience Requirements:
∎ At least 2 year(s)

Job Responsibilities:
∎ Assist to design trainings and Provide opportunities for capacity building to field level team in case management process, procedure and relevant interventions among others.
∎ Conduct regular supervision meetings with caseworkers/assign assistant for case management to ensure the effectiveness of case management process.
∎ Review the follow up of cases, and ensure all cases are managed within acceptable timelines
∎ Work in close collaboration with the community systems to strengthen the relationship with the community in line with the referral system
∎ Work with the relevant team and stakeholders especially child protection team to ensure close links between case management and WVI’s work with community based child protection mechanism, CFSs, learning centres among others
∎ Ensure internal and external referral mechanisms (with other sectors) are in place and cases are appropriately managed and followed up when referred
∎ Ensure safeguarding compliance (this include visitors and media protocols, partnering with communities and other agencies or CBOs and children participation) with World Vision’s policies, CPSS and standards and guidelines.
∎ Take part an implementation of case management program interventions, manage and support the PSS Program Implementation Team including Coaching with clear standards of accountability
∎ Generate and maintain the case management and CPiE implementation plans
∎ Ensure community level participation for men, women, boys and girls taking into account local needs
∎ Follow up with Camp level accountability staff to respond to feedback from areas of implementation to strengthen case management implementation
∎ Coordinate and support establishment of CP data base to contribute to the indicator reporting
∎ Develop case management activities that mainstream child safeguarding while working with other sectors.
∎ Facilitate donor’s field visit to ensure proper communication and relationships between World Vision and communities.
∎ Participate and review projects evaluations in close coordination with the internal and/or external evaluator.
∎ Maintain professional relationship with key stakeholder of PSS related.
∎ Ensure proper communication with sector focal in camp level, tem member, supervisor and provide timely report on PSS.
∎ Ensure World Vision is appropriately represented during CiC meetings, CP focal point meetings, case conferencing, DSS camp level meetings among others.
∎ Link case workers with service providers and support effective collaboration
∎ Ensure constant and transparent communication and collaboration with relevant stakeholders, including community members, community leaders and families
∎ Compile quantitative and qualitative reports while updating Case management database.
∎ Facilitated allocated projects’ information and documentation processes, and ensure effective communication of the project results.
∎ Ensure WV participation in assessments in close coordination with the projects’ teams to feed into design team during the drafting of the new proposals, making sure it matches with the program objectives and donors requirements.
∎ Work closely with the team to generate proposals and reports
∎ Ensure that files, registers and computer databases are used in an appropriate and correct manner and ensure case workers adhere to proper documentation and data protection protocols

Additional Requirements:
∎ A minimum of 2 -3-year experience in Social work/case management and emergency response.
∎ Proficient English communication skills (both oral and written)
∎ Advance knowledge of CPMS, CPIMS+ Red Cross and NGO Code of Conduct
∎ Strong interpersonal relationship and team building back ground
∎ Excellent analytical, documentation, problem solving, interpersonal and negotiation skills
∎ Possess the ability to work with different partners, local authorities, local organizations and NGOs, to develop and maintain positive collaboration and relationship.
∎ Must be ready to work in a multi-cultural environment
∎ Familiar with CFSs, Case management, peace building, community engagement, and adolescent engagement
∎ Appropriate communication skill and approachable
∎ Must have no history of violation of children rights
∎ Cross-cultural sensitivity, flexible worldview, emotional maturity and physical stamina
∎ Ability to work in and contribute to team building environment
∎ Working with computer data and data management
∎ Past exposure to working in FTR CP coordination or case management
∎ Awareness of children’s rights
∎ Past experience working in team and collaboration with partners

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Weekly 2 holidays, Insurance
∎ Festival Bonus: 1

Job Source: Online Job Posting.

Application Deadline: 8 Aug 2022

Company Information:
∎ 27 Jul 2022
∎ World Vision Bangladesh Rohingya Crisis Response (WV BRCR)
∎ Address : Sayeman Heritage Residence, Second Floor, Block - B, Sayeman Road, Baharchora, Cox's Bazar -4700
∎ Web :

Category: NGO/Development

: World Vision is committed to first do no harm to children or adult beneficiaries, to respect the rights of all beneficiaries, and to uphold the best interests of children as a primary consideration in all actions and decisions; accordingly all the recruits will go through specific checks and compliance procedures in accordance to its Child and Adult Safeguarding Policy. World Vision Bangladesh has zero tolerance towards incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. World Vision Bangladesh as Child Safe Organization discourages anyone to apply with prior record of conviction related with child neglect, abuse and exploitation.Any personal persuasion will result in disqualification.Please don't send hard copy of CV.Only short-listed candidates will be called for interview. Female candidates are highly encouraged to apply.

Similar Jobs

Officer/ Sr. Officer, Procurement, HCMP

Project Manager, DRR, HCMP

Monitoring & Documentation Officer-URMI Project

Project Engineer-URMI project

Community Facilitator-URMI Project

Technical Officer - Business Development (Project Partner level)

Accounts & Admin Officer-URMI Project

Case Management Officer

Master Trainer (Post-harvest handling and Processing of Horticultural Crops)

Master Trainer - Agriculture

Master Trainer (Agricultural Economics/ Agribusiness/economics)

Bangla Job

Paralegal, EWJ Project

Field Facilitator (Deputy outreach supervisor), CBP, HCMP


Translator (Teknaf Base)

Medical Supervisor (Teknaf Base)

Communication, Knowledge Management and Advocacy Lead

Agricultural Officer

Project Management Specialist (Gender), FSN – 11

Procurement & Logistics Coordinator, FSN - 08

Intern - Pharmacy

Emergency Response Coordinator Bangladesh Sunamganj

Community Facilitator– (Cooperative Facilitator)

Community Mobilizer, DRR, HCMP

Knowledge Exchange Manager

Field Facilitator, MORZADA

Unit Accountant , MORZADA

Event and Communications Officer

Unit Manager, MORZADA

Project Accountant, MORZADA

Upazila Coordinator

Project Manager, MORZADA

Technical Specialist - Advocacy

Coordinator (Re-advertisement)

Technical Director - Evidence and Learning

Manager, Hygiene Promotion and Coordination, Water Sanitation and Hygiene Programme (Contractual)

Senior Manager, Water Sanitation and Hygiene Programme (Contractual)

Technical Specialist - WASH Market Systems (Re advertisement)

Manager, Sutripti (Staff Canteen), Estate Department