Camp Management Officer (CFRM)
Job Description
Title: Camp Management Officer (CFRM)
Company Name: The Danish Refugee Council (DRC)
Vacancy: Not specific
Job Location: Cox's Bazar
Employment Status: Full-time, Contractual
Educational Requirements:
∎ University or graduate degree in relevant field.
∎ CCCM training desirable
Experience Requirements:
∎ At least 2 year(s)
Job Context:
∎ The Danish Refugee Council (DRC), one of the world`s leading NGOs, with a focus on responding to displacement, have been registered in Bangladesh since 2013. In 2017, in response to the Rohingya influx, DRC launched an integrated program of support to the government in site management, shelter/NFI and protection. In 2018, DRC started implementing aid projects in support of the host communities most affected by the influx of refugees. As a key part of this, DRC opened a main office in Cox`s Bazar, and a support/liaison office in Dhaka.
∎ Type of contract: National
∎ Employment Band: H
∎ Start date: As soon as possible
∎ Duty station: Cox`s Bazar
Job Responsibilities:
∎ POSITION PROFILE
∎ The CFRM Officer will be responsible for managing the CRFM Desk in the refugee camps and overseeing and ensuring systematic receipt, processing and response to community feedback and complaints in the DRC camps. He/She will Support the CFRM Assistant and report to the Camp manager. He/She will work in close collaboration with DRC's Protection team and will have a good understanding of DRC's Code of Conduct Reporting Mechanism (CoCRM) to ensure accountability to the affected population across DRC's programs.
∎ DUTIES & RESPONSIBILITES
∎ General
∎ Ensure the community is aware and have access to the CRFM at all times, whether through static or mobile desks;
∎ Receive beneficiaries and provide them with the relevant information or refer them to the appropriate service provider, actors depending on the nature of the complaint;
∎ Work closely with the CRFM Assistant to ensure all segments of the community including the most vulnerable have access to the mechanism and that their voices are heard and complaints referred;
∎ Related tasks as requested by the line manager.
∎ Information provision
∎ Share information with beneficiaries and community members about services or assistance based on the beneficiary's request for information;
∎ Engage actively with other actors to ensure all information is available and provided accurately in a timely manner;
∎ Conduct informational sessions to DRC beneficiaries about DRC programs, the complaints and feedback mechanisms, DRC and its commitments to beneficiaries, in line with the accountability framework;
∎ Prepare weekly and monthly reports on CFRM related statistics.
∎ Handling feedback and complaints:
∎ Listen respectfully to individuals' feedback, requests for information, assistance or complaints;
∎ Provide answers to requests for information and process and respond to complaints for beneficiaries who are seeking help through DRC Info desk.
∎ Enter and track all complaints and feedback received and ensure proper documentation of data in the Kobo system/excel sheet and keep up to date records in order to generate regular reports;
∎ Maintain clear follow up tracking procedures for each case following DRC CRFM Standard Operating Procedures (SoPs), under the supervision of the Accountability Team Leader including intake and reporting;
∎ Refer cases to the different actors depending on the nature of the complaint following the DRC CFRM SOPs;
∎ Support in the analysis patterns and trends in complaints and feedback in order to help DRC improve its programming and partnerships with various actors;
∎ Refer Protection cases to the Child and/or General Protection team respecting the beneficiary's confidentiality;
∎ Ensure beneficiary's consent is taken for referrals;
∎ In coordination with the camp manager and CFRM assistant, support a trends analysis quarterly and provide monthly reports to Senior camp management manager.
Additional Requirements:
∎ 2 years professional work experience in the humanitarian field and a solid understanding of refugee camp dynamics.
∎ Excellent analytical and communication skills.
∎ Strong interpersonal skills and demonstrated ability to establish effective working relations with local staff and other stakeholders.
∎ Open and positive attitude;
∎ Genuine care and respect for needs of others, practically vulnerable populations with strong belief in empowering marginalized and disenfranchised people.
∎ High integrity and willingness to conduct her\himself transparently and open to scrutiny.
∎ Ability to maintain confidentiality;
∎ Ability to work under pressure, with minimal supervision, and in a culturally diverse team.
∎ Languages: (indicate fluency level)
∎ Fluent in spoken English and strong writing/reporting skills in English.
∎ Bengali.
∎ Chittagonian (Required).
∎ ALL EMPLOYEES ARE EXPECTED TO DEMONSTRATE DRC FIVE CORE COMPETENCIES
∎ Striving for excellence: You focus on reaching results while ensuring an efficient process.
∎ Collaborating: You involve relevant parties and encourage feedback.
∎ Taking the lead: You take ownership and initiative while aiming for innovation.
∎ Communicating: You listen and speak effectively and honestly.
∎ Demonstrating integrity: You act in line with DRC's vision and values
Compensation & Other Benefits:
∎ Excellent Working Environment and opportunity to Growth
∎ Various learning and development platforms
∎ Two bonus per year
∎ Relocation allowance
∎ Mobile Allowance
∎ Leave Encashment
∎ Group life Insurance including Family
∎ Dental and Optical benefits
Application Deadline: 28 Dec 2020
Company Information:
∎ 14 Dec 2020
∎ The Danish Refugee Council (DRC)
Category: NGO/Development
Source: bdjobs.com
Deadline Expired on 28th Dec 2020
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