Camp Management Assistant (CFRM)
Job Description
Title: Camp Management Assistant (CFRM)
Company Name: The Danish Refugee Council (DRC)
Vacancy: Undefined
Job Location: Cox's Bazar
Employment Status: Full-time, Contractual
Educational Requirements:
∎ Education: (include certificates, licenses etc.)
∎ University or graduate degree in relevant field.
Experience Requirements:
∎ At least 1 year(s)
Job Context:
∎ The Danish Refugee Council (DRC) is a leading international, non-profit, non-governmental organization with Headquarters in Denmark, providing relief, protection and resettlement services to refugees and displaced persons worldwide. The Danish Refugee Council (DRC), one of the world`s leading NGOs, with a focus on responding to displacement, has been registered in Bangladesh since 2013. In 2017, in response to the Rohingya influx, DRC launched an integrated program of support to the government in site management, shelter/NFI and protection. As a key part of this, DRC opened a main office in Cox`s Bazar, and a support/liaison office in Dhaka, to carry out its operations.
∎ Status: National, Non-Managerial
∎ Contract length: Full time, 2 months (with possibility of extension dependent upon performance and funding)
∎ Beginning/start date: As soon as possible
∎ Location: based in Cox`s Bazar, Bangladesh
Job Responsibilities:
∎ POSITION PROFILE
∎ Overall purpose of the role:
∎ The CFRM Assistant will be responsible for conducting mobile CRFM activities in the refugee camps and ensure all segments of the community have access to the mechanism ensuring systematic receipt, processing and response to community feedback and complaints in the DRC camps. He/She will report to the CFRM Officer. He/She will work in close collaboration with the Protection team and the Code of Conduct (CoC) unit.
∎ MAIN RESPONSIBILITES:
∎ GENERAL
∎ Raise awareness in the community about the Info Hub and the CFRM Mechanism;
∎ Support the CFRM Officer in following up on complaints and provision of information;
∎ Support the Communications with Communities (CwC) Officer in conducting awareness sessions around topics raised by the community;
∎ Support the CFRM Officer in receiving beneficiaries and providing them with the relevant information or refer them to the appropriate service provider, actors depending on the nature of the complaint;
∎ Promote all segments of the community including the most vulnerable to access the mechanism and ensure their voices are heard and complaints referred;
∎ Related tasks as requested by the line manager.
∎ INFORMATION PROVISION
∎ Share information with beneficiaries and community members about services or assistance based on the beneficiary's request for information;
∎ Engage actively with other actors to ensure all information is available and provided accurately in a timely manner;
∎ Conduct informational sessions to beneficiaries about DRC programs and the complaints and feedback mechanisms, DRC and its commitments to beneficiaries, in line with the accountability information provision strategy.
∎ Ensure DRC beneficiaries have access to accountability informational materials including leaflets, cards, signs and others.
∎ HANDLING FEEDBACK AND COMPLAINTS:
∎ Listen respectfully to individuals' feedback, requests for information, assistance or complaints;
∎ Process and respond to complaints and provide support to beneficiaries who are seeking help through DRC Info desk and through mobile outreach activities;
∎ Enter and track all complaints and feedback received and ensure proper documentation of data in the Kobo system and keep up to date records in order to generate regular reports;
∎ Maintain clear follow up tracking procedures for each case following DRC CRFM Standard Operating Procedures (SoPs), under the supervision of the Accountability Team Leader including intake and reporting;
∎ Refer cases to the different actors depending on the nature of the complaint following the DRC CFRM SOPs in coordination with the CFRM Officer;
∎ Refer Protection cases to the Child and/or General Protection team respecting the beneficiary's confidentiality;
∎ Ensure beneficiary's consent is taken for referrals;
Additional Requirements:
∎ Experience and technical competencies: (include years of experience)
∎ 1-year professional work experience in the humanitarian field.
∎ Excellent analytical and communication skills.
∎ Strong interpersonal skills and demonstrated ability to establish effective working relations with local staff and other stakeholders.
∎ Open and positive attitude;
∎ Genuine care and respect for needs of others, practically vulnerable populations with strong belief in empowering marginalized and disenfranchised people.
∎ High integrity and willingness to conduct her\himself transparently and open to scrutiny.
∎ Ability to maintain confidentiality;
∎ Ability to work under pressure, with minimal supervision, and in a culturally diverse team.
∎ Languages: (indicate fluency level)
∎ Fluent in spoken English and good writing/reporting skills in English.
∎ Bengali.
∎ Chittagonian (Required).
∎ All employees are expected to demonstrate DRC' five core competencies:
∎ Striving for excellence: You focus on reaching results while ensuring an efficient process.
∎ Collaborating: You involve relevant parties and encourage feedback.
∎ Taking the lead: You take ownership and initiative while aiming for innovation.
∎ Communicating: You listen and speak effectively and honestly.
∎ Demonstrating integrity: You act in line with DRC's vision and values.
Salary:
∎ Tk. 41410 (Monthly)
∎ Salary and conditions will be in accordance with Danish Refugee Council`s Terms of Employment for National Staff in Bangladesh.
Compensation & Other Benefits:
∎ DRC will provide training and professional development opportunities for the selected candidate.
Application Deadline: May 11, 2019
Company Information:
∎ The Danish Refugee Council (DRC)
Category: NGO/Development
Deadline Expired on 11th May 2019
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