Camp Coordination and Camp Management Officer (CFRM)
Job Description
Title: Camp Coordination and Camp Management Officer (CFRM)
Company Name: Danish Refugee Council
Vacancy: Not specific
Job Location: Cox's Bazar
Employment Status: Contractual
Educational Requirements:
∎ University or graduate degree in Social Sciences, Communications, Business, Education or Administration.
∎ CCCM training desirable.
Experience Requirements:
∎ At least 2 year(s)
Job Context:
∎ POSITION PROFILE
∎ The CCCM Officer will be responsible for managing the CFRM desk in a refugee camp, by overseeing and ensuring the systematic receipt, processing of and response to community complaints according to the tools and systems established in the common feedback platform. S/he will guide the CFRM Assistant and report to the Camp Manager. S/he will work in close collaboration with DRC`s Protection team and implement DRC`s Code of Conduct Reporting Mechanism to ensure accountability to the affected population across DRC`s programs.
∎ Type of contract: National
∎ Employment Band: H
∎ Start date: As soon as possible
Job Responsibilities:
∎ General Tasks:
∎ Ensure that all members of the refugee community, including the most vulnerable, is aware of and has access to the CFRM six days a week through static and mobile desks.
∎ Accurately register beneficiary complaints and feedback, provide beneficiaries with verified information and refer their complaints and feedback to the appropriate service providers.
∎ Work closely with the CFRM Assistant to ensure that each referred complaint is followed up and that beneficiaries receive responses.
∎ Any other tasks requested by the line manager.
∎ Information Provision:
∎ Share accurate information with beneficiaries about camp services according to requests for information.
∎ Proactively engage with other humanitarian actors to ensure that all information provided to beneficiaries at the CFRM desks are updated and comprehensive.
∎ Facilitate information sessions with beneficiaries to raise awareness of DRC's CFRM, beneficiary rights to the handling of their personal data, and build trust in DRC's SMS programming.
∎ Ensure that information is provided in a gender- and culturally sensitive manner that encourages beneficiaries to share questions and concerns with DRC.
∎ Prepare weekly and monthly reports on the CFRM.
∎ Handling Feedback and Complaints:
∎ Provide a safe space for beneficiaries of all ages, genders and abilities to give feedback, complaints, request information or assistance.
∎ Accurately and systematically register, process and respond to beneficiary complaints in an impartial manner, while prioritizing cases flagged by Protection actors.
∎ Ensure that case data is regularly uploaded and updated in the CFP system.
∎ Refer cases to other humanitarian actors and track follow-up for each case in accordance with DRC's CFRM SOP.
∎ Support CFRM trends analysis, immediately flag CFRM issues that require higher-level advocacy to the line manager and identify ways to improve the accessibility of DRC's CFRM to beneficiaries.
∎ Adhere to camp-level referral pathways to safely refer Protection cases to the appropriate camp actor while preserving the beneficiary's confidentiality.
∎ Ensure that beneficiaries know about their rights and are providing informed consent prior to registering and referring complaints to other humanitarian actors.
∎ In coordination with the Camp Manager, the I-MEAL team and the CFRM Assistant, provide accurate data for quarterly trends analyses and monthly reports to the Camp Coordination Project Manager.
∎ Safety Responsibilities:
∎ As a staff of DRC Bangladesh, you are expected to comply with all global and location-specific safety rules, policies, and procedures. You are expected to report safety incidents, near-misses and other relevant information to the safety team as shall be briefed during onboarding. Failure to adhere to these is a disciplinary offence while it may also leave you, your colleagues and DRC Bangladesh, at risk.
Additional Requirements:
∎ 2 years of professional work experience in the humanitarian field with a solid understanding of refugee camp dynamics.
∎ Excellent analytical and communication skills.
∎ Strong interpersonal skills and demonstrated ability to establish effective working relations with camp-based volunteers and other humanitarian actors.
∎ Able to organize information and process large amounts of data in a systematic manner.
∎ Robust understanding of data protection, confidentiality, and humanitarian principles.
∎ Able to work under pressure with minimal supervision within a culturally diverse team.
∎ LANGUAGES :
∎ Fluent in spoken English with strong writing skills in English.
∎ Fluent in spoken and written Bengali.
∎ Fluent in Chittagonian (Required).
∎ ALL EMPLOYEES ARE EXPECTED TO DEMONSTRATE DRC FIVE CORE COMPETENCIES
∎ Striving for excellence: You focus on reaching results while ensuring an efficient process.
∎ Collaborating: You involve relevant parties and encourage feedback.
∎ Taking the lead: You take ownership and initiative while aiming for innovation.
∎ Communicating: You listen and speak effectively and honestly.
∎ Demonstrating integrity: You act in line with DRC's vision and values.
Compensation & Other Benefits:
∎ Two bonuses (paid at pro-rata basis with monthly salary)
∎ Relocation Allowance
∎ Mobile Allowance
∎ Leave Encashment
∎ Group life Insurance including Family
∎ Dental and Optical benefits
∎ Gratuity
∎ Excellent Working Environment and opportunity to Growth
∎ Various learning and development platforms
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 11 Dec 2022
Company Information:
∎ 5 Dec 2022
∎ Danish Refugee Council
Category: NGO/Development
Deadline Expired on 11th Dec 2022
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