Call Centre Representative

Job Description

Title: Call Centre Representative

Company Name: Scholastica Limited

Vacancy: 1

Age: At least 18 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Hospital, Group of Companies, Clinic
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA)

• 1 to 2 years
• The applicants should have experience in the following business area(s): Hospital, Group of Companies, Clinic
• Freshers are also encouraged to apply.

• Age At least 18 years

• Excellent communication and active listening skills.

• Knowledge of medical terminology and healthcare processes is a plus.

• Proficiency in call center software and electronic medical record (EMR) systems.

• Ability to handle stressful situations and multitask efficiently.

• Strong problem-solving and organizational skills.

• Answer incoming calls and respond to patient inquiries regarding appointments, medical services, etc.

• Schedule, reschedule, and confirm patient appointments with healthcare providers.

• Provide accurate information about medical procedures, and pre-appointment requirements.

• Assist patients with prescription refill requests and direct medical concerns to appropriate healthcare professionals.

• Maintain patient confidentiality and ensure compliance with healthcare privacy regulations.

• Document call details, patient information, and follow-up actions accurately in the system.

• Escalate complex issues to the relevant department or supervisor.

• Handle emergency and non-emergency calls with professionalism and empathy.