Call Center Officer cum CRM Executive
Job Description
Title: Call Center Officer cum CRM Executive
Company Name: BnB Group (Tested & Trusted)
Vacancy: --
Age: Na
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
Published: 2026-02-16
Application Deadline: 2026-03-18
Education:
- Bachelor/Honors
Minimum Graduate (Business / Marketing preferred).
Requirements:
Skills Required:
Additional Requirements:
Strong & smooth communication skills in Bangla & English if required.
Good interpersonal and problem-solving skills.
Basic knowledge of CRM software and MS Office.
Ability to work under pressure and meet targets.
Responsibilities & Context:
Job Summary
The Call Center Officer cum CRM Executive is responsible for managing inbound and outbound customer communications, maintaining accurate CRM records, supporting sales activities, and ensuring a high standard of customer service to enhance customer satisfaction and business growth.
Key Responsibilities
Customer Communication & Call Handling
Receive inbound calls promptly and handle customer inquiries professionally.
Conduct outbound calls for follow-ups, promotions, lead conversion, and payment reminders.
Respond to customer queries via phone, email, and other communication channels.
Provide accurate information regarding company products, services, pricing, and policies.
CRM Management & Data Maintenance
Accurately record all customer interactions in the CRM system.
Update customer profiles, inquiry details, and follow-up status daily.
Maintain proper lead tracking and conversion records.
Ensure 100% data accuracy and completeness.
Generate daily, weekly, and monthly CRM reports as required.
Lead Management & Sales Coordination
Collect and verify customer information for lead generation.
Follow up with prospective customers to increase conversion rate.
Coordinate with Sales and Marketing departments regarding campaigns and customer. feedback.
Support sales team by maintaining updated customer database.
Complaint Handling & Customer Retention
Register customer complaints in CRM system.
Provide timely solutions or escalate issues to the concerned department.
Follow up with customers to ensure issue resolution.
Maintain positive relationships to improve customer retention.
Maintain daily call logs and activity reports
Achieve assigned call targets and KPI benchmarks.
Participate in performance review meetings.
Job Other Benifits:
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
