Call Center Executive
Job Description
Title: Call Center Executive
Company Name: The Royal Scientific Publications
Vacancy: 04
Age: 23 to 37 years
Job Location: Dhaka (Purana Paltan)
Salary: Tk. 12000 - 15000 (Monthly)
Experience:
- At least 1 years
- The applicants should have experience in the following business area(s): Design/Printing/Publishing
Published: 2025-07-14
Application Deadline: 2025-08-13
Education:
- Higher Secondary
Requirements:
- At least 1 years
- The applicants should have experience in the following business area(s): Design/Printing/Publishing
Skills Required: Call Center
Additional Requirements:
- Age 23 to 37 years
- Only Male
Responsibilities & Context:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns patiently De-escalate situations involving dissatisfied customers
- Call clients and customers to inform them about the company's new products Guide callers through troubleshooting, navigating the company site or using the products or services
- Collaborate with other call center professionals to improve customer service
- Managing inbound and outbound calls related to the customer in a very effective manner adhering to company policies and procedures.
- Provide accurate, valid and complete information by using the right methods/tools.
- Identify and assess customer's needs to achieve satisfaction.
- Resolve customer complaints via call. Create a new order and provide to packaging team.
- Daily order confirmation through outbound calls.
- Use outbound calls to reach out to customers and verify orders.
- Provide real-time assistance to the executives, especially new ones.
- Handle situations in the absence of a Team Leader.
- Daily report to Team Leader. Act as the company gatekeeper.
- Collecting positive reviews from customers. Daily drop call back Walk in support(Optional)
- Office time: 9:00 AM to 6:00 PM
Job Other Benifits:
- Performance bonus
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 5.08% |
| Dhaka College | 2.03% |
| 1.27% | |
| Stamford University Bangladesh | 1.27% |
| Sonargaon University | 1.02% |
| Southeast University | 1.02% |
| University of Dhaka | 1.02% |
| University of Chittagong | 1.02% |
| Tejgaon College | 1.02% |
| European University of Bangladesh | 1.02% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 81.98% |
| 31-35 | 10.41% |
| 36-40 | 2.28% |
| 40+ | 1.52% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 96.19% |
| 20K-30K | 3.55% |
| 40K-50K | 0.25% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 31.47% |
| 0.1 - 1 years | 13.20% |
| 1.1 - 3 years | 28.17% |
| 3.1 - 5 years | 13.71% |
| 5+ years | 13.45% |
