Call Center Executive

Job Description

Title: Call Center Executive

Company Name: The Royal Scientific Publications

Vacancy: 4

Age: 21 to 35 years

Job Location: Dhaka (Purana Paltan)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Design/Printing/Publishing

• Higher Secondary

• At least 1 year
• The applicants should have experience in the following business area(s): Design/Printing/Publishing

• Age 21 to 35 years
• Only Male

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns patiently De-escalate situations involving dissatisfied customers
• Call clients and customers to inform them about the company's new products Guide callers through troubleshooting, navigating the company site or using the products or services
• Collaborate with other call center professionals to improve customer service
• Managing inbound and outbound calls related to the customer in a very effective manner adhering to company policies and procedures.
• Provide accurate, valid and complete information by using the right methods/tools.
• Identify and assess customer's needs to achieve satisfaction.
• Resolve customer complaints via call. Create a new order and provide to packaging team.
• Daily order confirmation through outbound calls.
• Use outbound calls to reach out to customers and verify orders.
• Provide real-time assistance to the executives, especially new ones.
• Handle situations in the absence of a Team Leader.
• Daily report to Team Leader. Act as the company gatekeeper.
• Collecting positive reviews from customers. Daily drop call back Walk in support(Optional)

Office time: 9:00 AM to 6:00 PM

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2