Call Center Executive

Job Description

Title: Call Center Executive

Company Name: The Royal Scientific Publications

Vacancy: 04

Age: 23 to 37 years

Job Location: Dhaka (Paltan)

Salary: Negotiable

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Design/Printing/Publishing

• Higher Secondary

• At least 1 years
• The applicants should have experience in the following business area(s): Design/Printing/Publishing

• Age 23 to 37 years
• Only Male

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns patiently De-escalate situations involving dissatisfied customers

• Call clients and customers to inform them about the company`s new products Guide callers through troubleshooting, navigating the company site or using the products or services

• Collaborate with other call center professionals to improve customer service

• Managing inbound and outbound calls related to the customer in a very effective manner adhering to company policies and procedures.

• Provide accurate, valid and complete information by using the right methods/tools.

• Identify and assess customer`s needs to achieve satisfaction.

• Resolve customer complaints via call. Create a new order and provide to packaging team.

• Daily order confirmation through outbound calls.

• Use outbound calls to reach out to customers and verify orders.

• Provide real-time assistance to the executives, especially new ones.

• Handle situations in the absence of a Team Leader.

• Daily report to Team Leader. Act as the company gatekeeper.

• Collecting positive reviews from customers. Daily drop call back Walk in support(Optional)

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

Office time: 9:00 AM to 6:00 PM