Call Center Executive

Job Description

Title: Call Center Executive

Company Name: NetCom Learning Global

Vacancy: 5

Age: At least 20 years

Job Location: Dhaka (GULSHAN 1)

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Training Institutes, IT Enabled Service, Educational Technology (Edtech) Startup

• Diploma
• Bachelor of Arts (BA)
• Bachelor of Science (BSc)
• Bachelor of Business Administration (BBA)

• 2 to 4 years
• The applicants should have experience in the following business area(s): Training Institutes, IT Enabled Service, Educational Technology (Edtech) Startup

• Age At least 20 years
• Only Female

• Proven experience as a call center executive or in a similar customer service role.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to handle a high volume of calls and work in a fast-paced environment.

• Proficiency in using call center software and CRM systems.

• Good organizational and multitasking skills.

• A positive attitude and a commitment to providing exceptional customer service.

• Make outbound calls to prospective customers to promote and sell products/services.

• Handle inbound sales inquiries and convert them into sales.

• Achieve and exceed monthly sales targets and performance metrics.

• Build and maintain strong relationships with customers.

• Answer questions and provide information about products/services.

• Assist customers with the purchase process, including order placement and payment.

• Upsell and cross-sell additional products/services to existing customers.

• Follow up on leads and sales opportunities to close deals.

• Maintain accurate and detailed records of customer interactions and sales transactions.

• Update customer information in the CRM system.

• Ensure confidentiality and security of customer data.

• Meet or exceed performance targets and call quality standards.

• Participate in training sessions and team meetings to improve product knowledge and sales skills.

• Work collaboratively with team members to achieve department goals.

• Provide feedback and suggestions for process improvements.

• Respond to customer inquiries promptly and accurately.