Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Hawa Technology Ltd.

Vacancy: 3

Age: 22 to 40 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 15000 - 30000 (Monthly)

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Medical Equipment, Call Center, E-commerce

• Bachelor/Honors

• 3 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Medical Equipment, Call Center, E-commerce

• Age 22 to 40 years
• Only Male

• Excellent communication skills in Bangla.

• Basic proficiency in spoken and written English.

• Clear, polite, and confident speaking ability.

• Familiarity with CRM systems and practices.Strong listening, problem-solving, and customer-handling skills.

• Basic computer knowledge, including Microsoft Office, email, and internet browsing.

• Respond to customer inquiries received through the hotline, Facebook, and other communication channels

• Coordinate with the sales, warehouse, and delivery teams to resolve customer issues.

• Ability to learn medical equipment specifications and explain them clearly to customers.

• Willingness to work according to the company’s call center schedule.

• Receive and handle incoming customer calls professionally and courteously.

• Respond to customer inquiries regarding medical equipment, product prices, availability, features, delivery, warranty, and after-sales services.

• Understand customers’ requirements and recommend suitable products accordingly.

• Follow up with potential customers and assist them in completing purchases.

• Record customer information, inquiries, complaints, and follow-up details accurately.

• Coordinate with the sales, delivery, accounts, and technical support teams when necessary.

• Handle customer complaints patiently and provide appropriate solutions.

• Maintain a high standard of telephone etiquette and customer service.

• Follow up on online leads received through Facebook, WhatsApp, website, and other digital platforms.

• Prepare daily call reports and update customer information in the company’s system.

• Achieve assigned call-handling, follow-up, and sales-support targets.

• Maintain confidentiality of customer and company information.

• Tour allowance,Mobile bill,Over time allowance
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

Performance-based incentives.

Sales and customer-service training.

Career development opportunities.

Other benefits as per company policy.