Job Description
Title: Call Center Executive
Company Name: Akij Resources
Vacancy: 10
Age: 20 to 35 years
Location: Dhaka (Tejgaon)
Salary: Negotiable
Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Manufacturing (FMCG), IT Enabled Service, Shipping, Food (Packaged)/Beverage, Agro based firms (incl. Agro Processing/Seed/GM), Group of Companies, Packaging Industry, Cement Industry, Steel
∎ Freshers are also encouraged to apply.
Published: 25 Feb 2025
Education:
∎ HSC, Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 20 to 35 years
Responsibilities & Context:
∎ Handle inbound and outbound calls in a professional and courteous manner.
∎ Address customer inquiries, complaints, and issues effectively and efficiently.
∎ Provide accurate information about our products and services.
∎ Record details of customer interactions and transactions.
∎ Follow up on customer calls as necessary.
∎ Collaborate with team members to improve customer satisfaction and support processes.
∎ Stay updated on product knowledge and company policies.
∎ Job Overview:
∎ we are seeking a motivated and customer-focused Call Center Executive to join our dynamic team. The ideal candidate will handle inbound and outbound calls, resolve customer queries, provide information about products/services, and ensure high levels of customer satisfaction. If you have strong communication skills and a passion for delivering excellent service, we’d love to hear from you!
∎ Key Responsibilities:
∎ Handle inbound and outbound calls in a professional and courteous manner.
∎ Address customer inquiries, complaints, and issues effectively and efficiently.
∎ Provide accurate information about our products and services.
∎ Record details of customer interactions and transactions.
∎ Follow up on customer calls as necessary.
∎ Collaborate with team members to improve customer satisfaction and support processes.
∎ Stay updated on product knowledge and company policies.
∎
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund, Weekly 2 holidays, Insurance, Gratuity
∎ Salary Review: Yearly
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
∎ Earn Leave
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (Tejgaon)
Company Information:
∎ Akij Resources
∎ 198 Bir Uttam Mir Shawkat Sarak, Dhaka 1208
∎ Akij Resources Limited also known as ARL was founded in April 2020 with a mission to ensure best quality products and services to the customers through continuous improvement that benefits society and environment.
Address::
∎ 198 Bir Uttam Mir Shawkat Sarak, Dhaka 1208
∎ Akij Resources Limited also known as ARL was founded in April 2020 with a mission to ensure best quality products and services to the customers through continuous improvement that benefits society and environment.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 10 Mar 2025
Category: IT/Telecommunication
