Call Center Agent (Doctor)

Job Description

Title: Call Center Agent (Doctor)

Company Name: National Poison Control Center, Bangladesh

Vacancy: 3

Age: 22 to 40 years

Job Location: Chattogram (Chattogram Sadar)

Salary: Negotiable

Experience:

• At least 1 year
• Freshers are also encouraged to apply.

• Bachelor of Medicine and Bachelor of Surgery(MBBS)

• MBBS degree from a government or reputed private medical college with valid BMDC registration.

• At least 1 year
• Freshers are also encouraged to apply.

• Age 22 to 40 years

• Completion of at least one year of postgraduate training in internal medicine, cardiology, anaesthesiology, or a relevant discipline from an approved government medical college.

• Training in Basic Life Support (BLS) and Advanced Life Support (ALS).

• Knowledge of poisoning-related management (according to country context).

• Excellent computer operation skills; familiarity with telemedicine systems and electronic data records.

• Proficiency in Microsoft Word, Excel, PowerPoint, email communication, and web browsing.

• Fluency in both spoken and written aspects of both Bengali and English

• Take part in a daily 8-hour roster duty in the call centre.
• Manage all incoming telephone calls from patients, perform diagnosis, and prescribe medication according to patient conditions.
• Locate patients’ geolocation and connect them to the nearest first responder whenever such situations arise.
• Ensure timely delivery of patient care duties by the first responder.
• Provide referral information to patients (location of the nearest health facility where further treatment is available).
• When required, contact the nearest health facility and arrange ambulance/emergency transport to the place of incident.
• Communicate with the consultant (on-call) in the event of emergency cases.
• Ensure timely follow-up of patients’ conditions.
• Maintain records (patient contact, history, and treatment) of incoming calls in the electronic database.
• Work closely with other multidisciplinary teams involving senior consultants (on-call), nurses, auxiliary staff, and administrative staff.
• Report on a daily basis, hand over tasks to colleagues in the next roster, and update assigned deliverables to coordinators via email as required.
• The applicant may be required to perform other relevant duties as assigned by the organization.