Business Analyst for InsurSoft
Job Description
Title: Business Analyst for InsurSoft
Company Name: LEADS Corporation Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Computer Science & Engineering
Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s):
General Insurance, Software Company
Job Responsibilities:
∎ Perform Requirement Analysis
∎ Business Document Preparation
∎ Review unit test cases, documentation as required
∎ Guide to the developer for preparation of user manual and low-level design
∎ Help to understand the business to software engineer/ architect as required
∎ Maintaining business & Technical level communication with the clients
∎ Reporting on requirements progress as input to project status report
∎ Walkthroughs and sign-offs of requirements package.
∎ Reviewing defects and working with the client to determine the priority of fix, manual workaround etc.
∎ Handle inbound calls and emails with enthusiasm, a passion for customer service, and positive energy to answer questions about products and services.
∎ Provide timely, high-quality responses to external and internal customer questions and escalations, while balancing the company’s and the customer’s needs.
∎ Respond promptly and accurately regarding escalation resolution, while actively navigating internal departments and vendors to ensure seamless resolution for all customer issues.
∎ Operate within the Support procedures, standards, and policies.
∎ Achieve individual and team performance goals related to customer satisfaction, customer retention, and profitable company growth.
∎ Any other projects assigned by the Supervisor.
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Oral and written communication skills
∎ Interpersonal and consultative skills
∎ Facilitation skills
∎ Analytical thinking and problem solving
∎ Being detail-oriented and capable of delivering a high level of accuracy
∎ Strong problem solving skills; gathers and analyses information skillfully
∎ Excellent written and verbal communication skills, especially the ability to listen and comprehend effectively.
∎ Capable of managing difficult or emotional customer situations and building rapport.
∎ Ability to understand and escalate issues efficiently and appropriately.
∎ Prioritize effectively within tight schedules and a fast pace environment
∎ Enthusiasm and positive attitude in context to the role.
∎ Strong work ethic and customer service orientation with high integrity and ethics.
∎ Commitment to professionalism, follow-through and attention to detail.
∎ High technical aptitude for assimilating technical concepts and new technology.
∎ Ability to work out of general office hours, which may include early morning hours, late night hours or weekend hours.
∎ Be self-driven and able to work independently as well as in a team
∎ Must be proactive, energetic and determined to meet deadline
∎ Sincerity, honesty, hard work will be the key focus and target oriented
∎ Knowledge of the business structure
∎ Stakeholder analysis
∎ Requirements engineering
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund, Weekly 2 holidays, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attractive Leave Package: Casual Leave, Sick Leave, Annual Leave, Maternity Leave
∎ Internal and External Training.
∎ Leave Fare Assistance.
∎ Flexible Working Hours.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 27 Mar 2022
Company Information:
∎ 20 Mar 2022
∎ LEADS Corporation Limited
∎ Address : LEADS Tower, Plot # M-20, M-13 (Part), Main Road 1, Section 14, Mirpur, Dhaka 1206, Bangladesh.
∎ Web : www.leads.com.bd
Category: IT/Telecommunication
