Branch Manager (Service Point)

Job Description

Title: Branch Manager (Service Point)

Company Name: Walton Hi-Tech Industries PLC.

Vacancy: 4

Age: 30 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Electronic Equipment/Home Appliances, Group of Companies

• Bachelor in Engineering (BEngg)
• Master of Business Administration (MBA)

• At least 3 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Electronic Equipment/Home Appliances, Group of Companies

• Age 30 to 35 years

• Must be proficient in MS Office suite.

• Strong technical knowledge.

• Strong leadership quality.

• Excellent communication and interpersonal skills.

• Ability to plan strategically in critical situation.

• Positive attitude and result oriented.

• Strong networking and management abilities.

• Supervise overall activities of the Service Point.

• Distribute tasks among all employees and take regular follow-ups to ensure their best productivity.

• Monitor the pending works and assign experts properly to get the best possible output to achieve better customer satisfaction through the committed TAT.

• Ensure all relevant software is updated regularly to keep the same balance both physically and in the database.

• Maintain overall discipline in service points among all employees according to company rules and regulations.

• Submit monthly and other reports as per monitoring requirements. Also, inform the monitoring department if any discrepancy is found or critical situations arise.

• Supervise accounts and inventory activities to make sure that the concerned officer maintains the process as per their JD (ex: cash book, bill collection, bill book issue, excess cash handling, fixed loans of service experts, tools bag/tools, etc).

• Supervise customer care executives’ activities like receiving, delivery, software updates, proper grooming (according to CRS department instructions), behaviors of customers, etc.

• Take initiatives regarding long-time undelivered products by issuing registered letters and other measures according to the policy.

• Ensure proper and maximum utilization of pickup and messenger facilities and provide support to concerned channel partners.

• Maintain proper documentation, approval process, and communication with concern sections for a smooth adjustment process with channel partners (plaza & distributors).

• Maintain proper use of fixed assets and take necessary action if found unusable.

• Supervise proper use of safety items/tools of service experts while working (checklist of cylinders, fire extinguishers, etc), if discrepancies then forward them to the compliance section.

• Maintain effective communication with concerned sales & marketing officers, and channel partners through regular visits and over phone activity.

• Monitor compliance and legal section instruction to keep updated all the license, deed documents, and legal issues with effective correspondence of local/concerned authorities.

• Performing any other tasks and special work as per requirements.