Asst Officer, ICT (ICT Support Specialist)

Job Description

Title: Asst Officer, ICT (ICT Support Specialist)

Company Name: Trouser Line Ltd.

Vacancy: --

Age: Na

Job Location: Dhaka (Badda)

Salary: Negotiable

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Garments
• Freshers are also encouraged to apply.

• Diploma in Computer in Computer Science & Engineering
• Bachelor of Science (BSc) in Computer Science & Engineering

• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred but not mandatory). Candidates with significant experience in IT support will be considered in lieu of formal education.

• At least 1 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Garments
• Freshers are also encouraged to apply.

• Minimum 1 years of experience in IT support or a similar role.

Technical Skills:

• Strong knowledge of Mikrotik routers and network infrastructure.
• Proficiency in Windows-based operating systems.
• Experience in hardware troubleshooting and software installations.

Soft Skills:

• Excellent problem-solving and analytical abilities.
• Strong communication and interpersonal skills.
• Willingness to travel to factory sites as needed.
• Ability to work independently and collaboratively.

Position Overview:

We are seeking a proactive and skilled IT Support Specialist to join our team. The successful candidate will play a critical role in maintaining and improving our IT infrastructure, including Mikrotik routers, desktops, laptops, network switches, and Windows-based operating systems. The IT Support Specialist will frequently visit factory sites to ensure smooth IT operations, address on-site issues as required, and perform additional responsibilities as assigned by the department head.

Key Responsibilities:

Network Management:

• Configure, monitor, and maintain Mikrotik routers and network switches.
• Troubleshoot and resolve network connectivity issues.
• Support the setup, maintenance, and optimization of LAN/WAN infrastructure.

Desktop and Laptop Support:

• Provide technical support for desktops, laptops, and peripherals.
• Install, configure, and troubleshoot Windows-based operating systems and software.
• Perform hardware troubleshooting, repairs, and upgrades.

Factory Visits:

• Conduct routine visits to factory locations to ensure IT systems are functioning optimally.
• Address and resolve on-site technical issues related to hardware, software, or networking.
• Provide guidance and support to factory staff on IT-related matters.

System Administration:

• Ensure regular system backups and uphold data security protocols.
• Manage user accounts, access permissions, and system updates.

Technical Support:

• Respond promptly to IT support requests and provide effective solutions.
• Document issues and escalate unresolved problems to higher-level support if necessary.
• Train end-users on best practices for using IT tools and resources.

Other Responsibilities:

• Carry out additional tasks and responsibilities as assigned by the department head to meet organizational objectives.