Asst. Front Office Manager

Job Description

Title: Asst. Front Office Manager

Company Name: FORTIS GROUP

Vacancy: --

Age: 30 to 35 years

Location: Dhaka

Minimum Salary: Negotiable

Experience:
∎ 3 to 5 years
∎ The applicants should have experience in the following business area(s):Hotel, Resort

Published: 30 Jun 2024

Education:
∎ Bachelor's Degree / Diploma in Hotel Management
∎ Bachelor's Degree / Diploma in Hotel Management

Requirements:

Additional Requirements:
∎ Age 30 to 35 years

Responsibilities & Context:
∎ 1. Managing and training the concierge, night auditor and team of receptionists.
∎ 2. Liaising with other departments.
∎ 3. Trains, cross–trains, and retrain all front office personnel.
∎ 4. Participates in the selection of front office personnel.
∎ 5. Maintain records of all data, forecast the arrival and departure of guests on an everyday basis, and ensure an effective night team to ensure smooth operations.
∎ 6. Analyze all guest complaints and requests and ensure timely resolution for all.
∎ 7. Supervise the working of all team members and ensure the achievement of all front office objectives according to quality standards.
∎ 8. Monitor the work of staff and ensure efficient maintenance of all rooms according to resort standards.
∎ 9. Ensuring the front desk provides professional and friendly customer service.
∎ 10. Dealing with customers, including handling complaints when they come to the desk.
∎ 11. Troubleshooting emergencies.
∎ 12. Scheduling your staff rotation.
∎ 13. Schedules the front office staff.
∎ 14. Supervises workload during shifts.
∎ 15. Maintain a Record of room inventory for the facility and ensure optimal level of customer satisfaction.
∎ 16. Monitor all activities of the front desk on an everyday basis and ensure compliance with all policies and procedures to maintain exceptional quality of services.
∎ 17. Supervise all account and finance-related processes, such as payroll, to ensure timely payment.
∎ 18. Evaluate the job performance of each front office employee.
∎ 19. Maintains working relationships and communicates with all departments.
∎ 20. Administer all operations of front desk operations such as concierge service and guest relations.


Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
∎ Service Charge
∎ Mobile bill
∎ Salary Review: Yearly
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
∎ Service Charge

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ FORTIS GROUP
∎ Notun Bazar, Boro Beraid, Dhaka-1212, Bangladesh.
∎ Readymade Garments, Textile, Resort, Retail Fashion Brand TORR, Engineering & Real Estate,


Address::
∎ Notun Bazar, Boro Beraid, Dhaka-1212, Bangladesh.
∎ Readymade Garments, Textile, Resort, Retail Fashion Brand TORR, Engineering & Real Estate,

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 15 Jul 2024

Category: Hospitality/ Travel/ Tourism

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