Assistant Reservation Manager / Reservation Manager

Job Description

Title: Assistant Reservation Manager / Reservation Manager

Company Name: Grand Sylhet Hotel & Resort

Vacancy: Not specific

Job Location: Sylhet (Sylhet Sadar)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor's degree in any discipline

Experience Requirements:
∎ At least 5 year(s)

Job Context:
∎ Property: Grand Sylhet Hotel & Resort
∎ JOB SUMMARY: We are currently seeking for passionate and dynamic person who can ensures the smooth and efficient operations in the Reservation department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.

Job Responsibilities:
∎ Day to Day Work:
∎ Handling of correspondences, sorted - out letters, fax, email etc.
∎ Allocate daily tasks to reservations associates
∎ Review reservation booked daily.
∎ Review arrival report daily.
∎ Responsible for preparation of occupancy forecast.
∎ Liaise with Sales department in regards to occupancy, rates reservation's analysis.
∎ Responsible for various production reports and supply to each department concerned.
∎ Monitoring telephone manner and general performance of reservations staff daily.
∎ Ensure special handling of repeats guest and very VIP guest.
∎ Monitors and coordinates group reservations activity with the Sales and Rooms Division
∎ Follows up tentative bookings and update reservation status
∎ Reviews no-show and cancelled reservations and processes charges according to hotel's policy
∎ Review room blocking for long stay. Suites and special group request.
∎ Responsible for recording company/travel agent rates both in system and correspondence file.
∎ Responsible for maintaining a neat and orderly position at all times.
∎ Perform other duties as assigned.
∎ Demonstrate daily guest discretion, ethical behaviour, privacy and confidentiality
∎ Leading Reservation Team:
∎ Having knowledge of entire reservation procedure according to international hotel manual system.
∎ Responsible for implementation of SOP and ensure the team is working as per SOP
∎ Responsible for associate training.
∎ Identify top producing accounts ensure proper recognition by reservation staff.
∎ Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
∎ Supervising of group reservations.
∎ Maintain cordial relations with commercial clients.
∎ Utilizes interpersonal and communication skills to lead, influence, and encourage others

Additional Requirements:
∎ Minimum 5 year's work experience in a hotel industry in a similar role.
∎ Good command in English and Bengali
∎ Computer literacy is a must
∎ Knowledge of Opera/IDS is required.
∎ The applicants should have experience in the following area(s): Hotel and Resort, Working experience in 5 Star Hotels

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ As per the company policy

Job Source: Online Job Posting.

Application Deadline: 25 Jan 2022

Company Information:
∎ 26 Dec 2021
∎ Grand Sylhet Hotel & Resort

Category: Hospitality/ Travel/ Tourism

: Please mention your applied position on the subject line of the application/email.

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