Assistant Manager/Deputy Manager - Technical Support

Job Description

Title: Assistant Manager/Deputy Manager - Technical Support

Company Name: aamra networks ltd.

Vacancy: 1

Age: 30 to 40 years

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP

• Bachelor of Science (BSc)
• Master of Science (MSc)

• 5 to 10 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP

• Age 30 to 40 years

• Demonstrates extensive expertise in managing Data Centers, Network Devices, and Technical Project Management.
• Proven track record of hands-on deployment with security devices such as Cisco Firewall, Palo Alto Firewall, Fortinet Firewall, Juniper Firewall, and diverse Routers and Switches from various vendors.
• Displays a clear comprehension of packet flow at both network service and routing/switching protocol levels.
• Previous experience with Non-MPLS, MPLS VPN (L2 and L3), GRE, IPsec, and L2TP VPN tunneling protocols.
• Proficient in managing devices like DHCP servers and DNS servers.
• Possesses a solid grasp of email systems, Windows and Linux operating systems, including file systems.
• Possesses robust communication skills, both verbal and written, coupled with exceptional leadership abilities, taking full ownership of any challenges that arise.
• Proficient in guiding and leading technical teams and subordinates towards achieving departmental objectives.
• Exhibits a positive attitude and strong decision-making capabilities, especially in critical situations.
• Thrives in high-pressure situations, consistently delivering results while under pressure.

• Addressing customer inquiries and technical support requests promptly. 

• Crafting and executing innovative network solutions or enhancing the effectiveness of existing networks. 

• Configuring and upkeeping network and security devices (e.g., Routers, Switches, Firewalls, Servers) to optimize network efficiency and safeguard security. 

• Closely monitoring and meticulously analyzing network logs, data, and historical records to uncover the fundamental reasons behind any network irregularities and security vulnerabilities. 

• Maintaining consistent communication with clients through emails, phone calls, and on-site visits to offer extended technical assistance. 

• Strategize and take proactive steps to enhance service quality for enterprise clients.

• Innovate by designing and implementing new network solutions or optimizing the efficiency of existing networks.

• Configure and maintain network and security devices (e.g., Routers, Switches, Firewalls, Servers) to maximize network performance and security.

• Diligently monitor and analyze network logs, data, and historical records to identify the root causes of network anomalies and security vulnerabilities.

• Expertly design and troubleshoot network issues, ensuring timely resolutions.

• Foster seamless inter-departmental communication.

• Organize regular training sessions covering various technical topics to enhance the organization`s technical capabilities.

• Actively participate in technical and pre-sales meetings with clients and potential clients.

• Comprehend client requirements for network and device enhancements and provide valuable suggestions.

• Mobile bill,Medical allowance,Weekly 2 holidays
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2