Assistant Manager
Job Description
Title: Assistant Manager
Company Name: KM - GROUP
Vacancy: 1
Age: 30 to 45 years
Job Location: Dhaka (Uttara Sector 1)
Salary: Negotiable
Experience:
- 5 to 10 years
- The applicants should have experience in the following business area(s): Airline, Delivery Services Startup, Online Retail Startup, Telecommunication
Published: 1-01-01
Application Deadline: 2026-10-21
Education:
- Bachelor of Business Administration (BBA) in Service Marketing
- Bachelor of Commerce (BCom)
Requirements:
- 5 to 10 years
- The applicants should have experience in the following business area(s): Airline, Delivery Services Startup, Online Retail Startup, Telecommunication
Skills Required:
Additional Requirements:
- Age 30 to 45 years
Responsibilities & Context:
Key Responsibilities
Assist in managing daily aviation operations and departmental activities.
Ensure high standards of customer service and passenger satisfaction.
Handle customer complaints, service issues, and operational challenges professionally.
Coordinate with airlines, airport authorities, service providers, and other relevant stakeholders as required.
Monitor operational performance and ensure compliance with company policies, safety procedures, and applicable aviation regulations.
Supervise team members, assign duties, and support staff development.
Prepare operational reports, maintain records, and assist management in decision-making.
Identify service gaps and recommend improvements in operational efficiency and customer experience.
Support the implementation of departmental targets, procedures, and service standards.
Perform other duties assigned by management.
Educational Qualifications
Minimum Bachelor’s degree / Graduation from a recognized university.
A degree in Business Administration, Management, Aviation Management, Tourism and Hospitality Management, or a related discipline will be an advantage.
Experience Requirements
Minimum 5 years of professional experience in the aviation industry.
Demonstrated experience in customer service, passenger services, airline operations, airport services, or a related aviation function.
Experience in team coordination, operational supervision, and customer complaint management will be preferred.
Additional Requirements
Excellent communication and interpersonal skills.
Strong customer service orientation and problem-solving ability.
Good leadership, team management, and coordination skills.
Ability to work under pressure and manage multiple responsibilities.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Good command of written and spoken English and Bangla.
Strong organizational skills, attention to detail, and professional conduct.
Willingness to work flexible hours, including shifts, weekends, or public holidays, when required by operational needs.
Knowledge of relevant aviation safety, security, service quality, and regulatory procedures will be an advantage.
Compensation and Benefits
Competitive salary based on qualifications and experience.
Festival bonuses and other benefits in accordance with company policy.
Professional development and career growth opportunities.
Other benefits as per organizational policy.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category:
