Assistant Manager (Front office and Reservation)

Job Description

Title: Assistant Manager (Front office and Reservation)

Company Name: Balishira Resort Limited

Vacancy: 1

Job Location: Moulvibazar (Sreemangal)

Employment Status: Full-time

Educational Requirements:
∎ Masters degree in any discipline, Bachelor degree in any discipline

Experience Requirements:
∎ 3 to 7 year(s)
∎ The applicants should have experience in the following area(s): Front Office Operations, Guest Relations Services
∎ The applicants should have experience in the following business area(s): Hotel, Resort

Job Responsibilities:
∎ Manage and lead the front desk team, including receptionists, concierge, and bell staff.
∎ Ensure guests receive a warm welcome, efficient check-in, and seamless check-out process.
∎ Handle guest inquiries, complaints, and special requests in a professional and courteous manner.
∎ Monitor and ensure guest feedback and reviews are addressed appropriately to enhance guest satisfaction.
∎ Recruit, train, schedule, and supervise front office staff to maintain a high level of service.
∎ Conduct regular performance evaluations and provide feedback to team members.
∎ Implement training programs to enhance staff skills and knowledge of hotel services and amenities.
∎ Monitor the cleanliness and organization of the front desk area and lobby.
∎ Conduct regular inspections to ensure adherence to service standards and brand guidelines.
∎ Maintain accurate room availability information, rates, and reservations using property management systems.
∎ Coordinate with housekeeping and maintenance to ensure timely room turnovers and maintenance of guest areas.
∎ Manage and control front office budget, expenses, and revenue streams.
∎ Collaborate with the revenue management team to optimize room rates and occupancy levels.
∎ Monitor billing and invoicing accuracy and resolve any discrepancies.
∎ Implement and uphold high service standards to ensure a memorable guest experience.
∎ Handle challenging situations with diplomacy and problem-solving skills.
∎ Continuously seek ways to improve guest satisfaction and loyalty.
∎ Provide ongoing training to front office staff on guest service, check-in/check-out procedures, and reservation processes.
∎ Identify training needs and facilitate skill development.
∎ Foster effective communication between front office, housekeeping, sales, and other departments.
∎ Collaborate with sales and marketing teams to promote special offers, packages, and events.
∎ Maintain open lines of communication with guests to gather feedback and suggestions for improvement.
∎ Ensure compliance with safety and security policies and procedures, including guest and employee safety.
∎ Address any security concerns promptly and efficiently.

Additional Requirements:
∎ Age 25 to 40 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Accommodation
∎ Service Charge

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 9 Sep 2023

Company Information:
∎ 10 Aug 2023
∎ Balishira Resort Limited
∎ Address : Radhanagar, Sreemangal
∎ Business : The Balishira Resort is a nature friendly, privately owned luxury resort located close to Sreemangal Hilly, Forest and Tea Garden Area. It is designed in a way so the honorable guests can enjoy nature and rain from their room, a natural stream flowed surrounding the resort.

Category: Hospitality/ Travel/ Tourism

: Special Instructions: CV are Acceptable only those are sending mentioning the email Subject like the Position as "Assistant Manager [Front Office & Reservation]" only. Email to: [email protected] "Please Note That Irrelevant Candidates & those are not interested to work at Sreemangal, Moulvibazar are strongly discouraging not to Apply"