Assistant Manager – Contact Center, 1000FiX Services Limited

Job Description

Title: Assistant Manager – Contact Center, 1000FiX Services Limited

Company Name: Smart Technologies (BD) Ltd.

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in EEE

Experience Requirements:
∎ 2 to 3 year(s)

Job Responsibilities:
∎ This position will supervise a team and manage overall contact center activities of a respective region.
∎ Contact Center In charge is overall responsible to ensure customer satisfaction by providing reliable, prompt, and friendly service.
∎ Good understanding in workforce management.
∎ Outstanding collaboration and co-ordination capacity across team.
∎ Must be KPI driven.
∎ Handling Customer Queries.
∎ Take & reply messages.
∎ Replying Corporate Mail and relationship buildup with customer.
∎ Provide information over phone.
∎ Provide remote support.
∎ Manage Customer Sales/Service Requirement.
∎ Handling online issues and pass it to concern department.
∎ General administrative and office support.

Additional Requirements:
∎ Age at least 22 years
∎ Verbal and written communication skills.
∎ Professional personal presentation.
∎ Customer service orientation.
∎ Information management.
∎ Organization and planning.
∎ Attention to detail.
∎ Initiative.
∎ Reliability.
∎ Stress tolerance.
∎ Computer Literacy: Sound knowledge in word, excel etc.
∎ Similar work experience of same post will be added an advantage but not required necessarily.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 14 Feb 2023

Company Information:
∎ 15 Jan 2023
∎ Smart Technologies (BD) Ltd.
∎ Address : Jahir Smart Tower, 205/1-205/1/A, West Kafrul, Begum Rokeya Sharani, Mirpur, Dhaka
∎ Web : www.smartgroup.com.bd
∎ Business : IT Product Sales & Distribution, National Distributor of Huawei Mobile, Enterprise Solutions, Security & Surveillance, Software, Stationery Goods, Properties, Lenovo Mobile and Motorola Mobile etc

Category: IT/Telecommunication

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