Assistant Executive, Quality Assurance

Job Description

Title: Assistant Executive, Quality Assurance

Company Name: Fly Far International.

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Tk. 20000 - 30000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Airline,Travel Agent,GSA,Tour Operator,Transport Service,Call Center

Published: 2025-07-27

Application Deadline: 2025-08-26

Education:

• Bachelor/Honors
• Masters

Requirements:

• At least 1 years
• The applicants should have experience in the following business area(s): Airline,Travel Agent,GSA,Tour Operator,Transport Service,Call Center

Skills Required: Call Centre Management,Call Centre Supervision/ Management,Fluent in English Speaking,Leadership,Quality Assurance,Quality Assurance/ Quality Control,Quality Control/ Inspect,Quality Inspection,Quality Management System,Training & Development

Additional Requirements:

Responsibilities & Context:

Job Summary:

The Assistant Executive, Quality Assurance will be responsible for monitoring, evaluating, and improving the quality of reservation-related operations at Fly Far. The role ensures that all bookings, customer interactions, and service processes comply with company standards, delivering a seamless and accurate experience for clients.

Key Responsibilities:

• Conduct regular quality checks on reservations and booking transactions to ensure accuracy and adherence to company policies.

• Review customer interactions (calls, emails, chat) to assess service quality, professionalism, and compliance with standard operating procedures (SOPs).

• Identify errors, discrepancies, or process gaps in reservation handling and provide feedback to relevant team members.

• Prepare and maintain quality assurance reports, highlighting trends, recurring issues, and improvement areas.

• Assist in developing and updating QA checklists, guidelines, and performance metrics.

• Collaborate with the Reservation Department to train and support staff in improving quality standards.

• Monitor system usage and ensure data integrity in the reservation software.

• Escalate major errors or non-compliance issues to management promptly.

• Stay updated on airline policies, ticketing rules, and industry standards to ensure accurate quality assessments.

Required Qualifications & Skills:

• Bachelor’s degree in Business, Tourism, Hospitality Management, or a related field.

• 1–3 years of experience in quality assurance, reservations, or a related role (travel industry experience preferred).

• Excellent attention to detail and accuracy.

• Good communication skills (written and verbal).

• Strong analytical and problem-solving abilities.

• Ability to work independently and handle multiple tasks under tight deadlines.

• Proficiency in MS Office (Excel, Word, PowerPoint).

• Preferred Skills:

• Experience in auditing or process improvement.

• Knowledge of ISO standards or QA frameworks.

• Proficient knowledge Microsoft Suite.

• Familiarity with customer service quality metrics (CSAT, QA scores, etc.).

• Compensation & Benefits:

• Competitive salary based on experience.

• Performance-based incentives.

• Health and wellness benefits.

• Opportunities for career development and training.

Why Fly Far International?

• Probation Period: 6 months (which can be permanent based on your performance)

• Working Hours: Roster Based

• Monthly Stipend: 20,000 – 30,000 BDT

• Medical & Health Insurance Benefit

• Increment Benefit

• Two Festival Bonus

• Annual Excursion

• Mobile Bill Reimbursement

• Transportation Facility

• Dormitory Facility

• Half Subsidized Meal

• Unlimited Tea and Coffee to keep you fueled throughout the day

Ready to embark on a rewarding adventure with Fly Far International?

Join the Fly Far International family and see the world!

Job Other Benifits:

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre