Assistant Executive, Call Queue

Job Description

Title: Assistant Executive, Call Queue

Company Name: Fly Far International.

Vacancy: --

Age: At most 35 years

Job Location: Dhaka

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center

• Bachelor/Honors

• Bachelor’s degree in Business Administration, Tourism & Hospitality, or a related field.

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center

• Age At most 35 years

Qualifications & Requirements

• 1–2 years of experience in customer service, call center, or travel industry (freshers with strong communication skills may also apply).
• Excellent verbal communication skills in Bangla and English.
• Strong listening, problem-solving, and conflict-resolution abilities.
• Proficiency in MS Office and CRM/call management software (preferred).
• Ability to work in shifts, including weekends and holidays, as per company needs.

Skills & Competencies

• Customer-focused mindset with patience and empathy.
• Ability to multitask and handle high call volumes under pressure.
• Strong teamwork and collaboration skills.
• Quick learner with adaptability in a fast-paced environment.

About Fly Far International:

Fly Far International is a leading Online Travel Agency (OTA) in Bangladesh, specializing in seamless travel solutions through our subsidiaries Fly Far Ladies, Fly Far Trips, and Fly Far Tech. We are committed to delivering exceptional travel services, innovative solutions, and memorable customer experiences.

Role Overview:

The Assistant Executive - Call Queue (Full time/Part time) will be responsible for managing incoming customer calls efficiently, ensuring prompt responses, and providing accurate information regarding travel bookings, services, and support. This role requires strong communication skills, multitasking ability, and a customer-centric approach to ensure smooth call flow and customer satisfaction.

Key Responsibilities:

• Handle incoming calls and distribute them across the call queue to ensure minimal waiting time.
• Provide accurate information about flight bookings, cancellations, rescheduling, and travel-related queries.
• Record and update customer details, complaints, and service requests in the system.
• Monitor call flow, manage priorities, and escalate urgent issues to relevant departments.
• Ensure a positive and professional customer experience at all times.
• Coordinate with operations, sales, and ticketing teams for quick issue resolution.
• Maintain call queue performance reports and suggest improvements in call handling processes.
• Adhere to company policies, service standards, and compliance guidelines.

Compensation & Benefits: Stipend: 15000 - 20000 BDT per month (Based on Experience) Office Hour: Roster Based (Full time/Part time) Additional Benefits: Performance incentive Learn directly from industry leaders Festival Bonuses to celebrate life`s moments Annual Excursion Comprehensive Medical & Health Insurance Half-subsidized meals to fuel your day Transportation facilities Unlimited Tea & Coffee - because great ideas need caffeine! Attractive Performance Bonuses Exclusive Fly Far Benefit Card Dormitory accommodation and more surprises!