Assistant Duty Manager

Job Description

Title: Assistant Duty Manager

Company Name: Divine Mercy Hospital Ltd.

Vacancy: 1

Age: 25 to 40 years

Job Location: Gazipur (Kaliganj)

Salary: Negotiable

Experience:

• 5 to 8 years
• The applicants should have experience in the following business area(s): Hospital

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• 5 to 8 years
• The applicants should have experience in the following business area(s): Hospital

• Age 25 to 40 years

Leadership & Decision Making: Strong leadership presence with the ability to make quick, sound, and independent decisions under extreme pressure.

Crisis Management: Calm, composed, and authoritative during emergencies. Ability to direct teams and manage chaotic situations effectively.

Communication & Interpersonal Skills: Exceptional verbal and written communication skills. Ability to de-escalate conflict, communicate with empathy, and liaise effectively with staff at all levels, from executives to frontline workers.

Problem-Solving: Excellent analytical and critical-thinking skills to assess complex situations and implement practical solutions.

Operational Acumen: A thorough understanding of hospital systems, departments, clinical workflows, and accreditation standards (e.g., JCI, NABH).

Resilience & Composure: High level of emotional intelligence and resilience to handle stress, long hours, and challenging interactions.

1. Operational Management & Supervision

• Assume responsibility for the entire hospital's non-clinical operations during the assigned shift.

• Conduct regular rounds throughout the facility, including the Emergency Department, ICUs, Wards, Reception, and support service areas.

• Ensure that all departments are functioning effectively and that staff are present and performing their duties.

• Authorize and coordinate resource allocation as needed during the shift.

2. Patient Flow & Bed Management

• Serve as the central authority for overseeing and expediting patient admissions, transfers, and discharges to optimize bed capacity.

• Work closely with the Manager, Nursing Supervisors, and Physicians to resolve bed bottlenecks and ensure timely patient placement.

• Make final decisions on patient placement in complex situations.

3. Emergency Response & Crisis Management

• Act as the Incident Commander or administrative lead during internal and external emergencies (e.g., code blue, disaster alerts, mass casualty incidents).

• Activate and coordinate the hospital's emergency response plans as required.

• Liaise with emergency services (police, fire, ambulance) and other external agencies.

4. Issue Resolution

• Function as the ultimate point of solution for all non-clinical problems encountered by staff, patients, and visitors.

• Resolve complex and sensitive complaints related to service delays, facility issues, or interpersonal conflicts.

• Make critical decisions on operational and administrative matters in the absence of department heads.

5. Inter-Departmental Coordination

• Facilitate communication and collaboration between clinical (medical, nursing) and non-clinical (housekeeping, security, engineering, dietary) teams.

• Ensure support services are responsive to the needs of clinical areas.

• Coordinate with on-call staff for engineering, IT, and bio-medical support for urgent repairs.

6. Staff Support & Authority

• Provide guidance, support, and direction to all staff during the shift.

• Address immediate staff welfare and logistical issues.

• Have the authority to reassign non-clinical staff temporarily to meet urgent operational needs.

7. Reporting & Documentation

• Maintain a detailed and accurate documenting of all significant events, actions taken, decisions made, and issues resolved during the shift.

• Provide a comprehensive handover report to the incoming Ast. Duty Manager and daytime administration.

• Report critical incidents and near-misses to senior management as per hospital policy.

• Mobile bill,Gratuity
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2