Air Ticket Reservation Officer

Job Description

Title: Air Ticket Reservation Officer

Company Name: Roomchai Limited

Vacancy: 10

Age: 27 to 40 years

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing, Travel Startup

• Minimum Graduate/Bachelor`s degree in any discipline

• 5 to 10 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing, Travel Startup

• Age 27 to 40 years

• Minimum 5-10 years in relevant field.

• Hospitality, Tourism background is preferable.

• Must be target oriented, able to fulfill responsibilities.

• Manage existing & new potential customers by personal sales visits, using face to face contact to provide a personal service.

• Excellent interpersonal and communication skills.

• Should have positive attitude.

Job Responsibilities:

• Expert in GDS: Saber, Amadeus, Galelio
• Manage flight bookings and reservations for both domestic and international travel.
• Respond promptly to client inquiries regarding flight schedules, fares, and availability.
• Ensure precision in ticketing and billing procedures.
• Coordinate with airlines to secure the best possible fares and booking options for clients.
• Provide detailed information on travel itineraries, including connections, layovers, and travel advisories.
• Assist clients with changes to existing bookings, including rebooking, cancellations, and upgrades.
• Resolve booking issues and discrepancies promptly and effectively to ensure customer satisfaction.
• Stay updated on airline policies, regulations, and industry trends to provide informed advice to clients.
• Collaborate with other travel agencies and partners to offer comprehensive travel packages.
• Maintain organized records of bookings, payments, and client communications for reporting and analysis purposes.

• To be mention by the Applicant/ Negotiable

• Subsidiary lunch facility.

• Mobile Allowance.

• Other facilities as per company policy.