Admission Counsellor

Job Description

Title: Admission Counsellor

Company Name: Evercare Hospital Dhaka

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Hospital
• Freshers are also encouraged to apply.

• Bachelor of Medicine and Bachelor of Surgery(MBBS)

• At least 1 year
• The applicants should have experience in the following business area(s): Hospital
• Freshers are also encouraged to apply.

• Monitor and ensure that all the complaints are resolved in appropriate manner and within SLA period

• Develop customer relationship through handling customer complaints, feedback, suggestions and taking initiatives for improvement of quality of service

• Following up the Not Admitted cases in regular basis

• Replying through Emails and phone calls to all the queries related to cost estimation coming from patients from PWD/Info mail/ Feedback

• Monitoring about providing cost estimation from concerned department

• Contacting the patients/attendants over the phone to counsel them for admission

• Address any patient request, requirement, complaints, feedback, suggestions and taking initiatives for improvement of quality of service 

• Co-ordinate with consultants, duty doctors, medical services, nurses, housekeeping, maintenance staff and other concerned departments in attending the patients need for admission 

• Implement hospital business plan through consultation with Manager operations and Management staff and other stakeholders as per guidance

• Maintain a safe, healthy and supportive work environment by publicizing relevant policies and events, providing appropriate management tools, opportunities for employee participation and education and” walk the talk” on site

• Arrange admission requirements if patients need admission

• Build excellent customer relationships through providing information, tariff and promotional materials

• Keep patients updated with the latest information on different facilities and tariffs and persuade patients politely to avail diagnostics and medication facilities from EHD