WordPress Support Engineer

Job Description

Title: WordPress Support Engineer

Company Name: W3 Eden, Inc.

Vacancy: 04

Job Location: Chattogram (Chattogram Sadar)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in Computer Science
∎ Skills Required: Fluent In English

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): HTML5 & CSS3, JavaScript, php 7, ReactJS, WordPress, Wordpress Plugin Development

Job Context:
∎ As a WordPress Support & Happiness Engineer, you`re the kind of person who is passionate about helping people. It shapes your worldview. Perhaps you`re already active in helping people online through the WordPress.com or WordPress.org forums or contribute to other online communities like GitHub, StackOverflow, etc.
∎ We are looking for people with the right mix of compassion, writing skills, and technical knowledge to connect with customers and get the job done for them. We do this by listening to their queries, understanding their goals, and then guiding them to the best outcome. We`re looking for fast-learning, creative, technically-minded team members with a heart to serve the best content creators on the web.

Job Responsibilities:
∎ Crafting thoughtful, personal responses to customer's questions in our support system.
∎ Provide problem analysis and resolve customer issues with the aid of available helpdesk tools or escalate issues to the development team for resolution with sufficient information.
∎ Troubleshooting and fixing problems on customer's websites (WordPress)
∎ Help customers to set up our products (WordPress Plugins and Themes)
∎ Building on our community of support, knowledge, documentation, and resources to help our team serve our customers.

Additional Requirements:
∎ Excellent writing and communication skills - ( REQUIRED )
∎ A knack for taking technical language and making it understandable.
∎ A passion for solving tough problems and proposing elegant solutions.
∎ Genuine desire to help others solve problems and succeed.
∎ High level of comfort working in a fast-paced environment.

Salary: Negotiable

Compensation & Other Benefits:
∎ Performance bonus, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 28 May 2022

Company Information:
∎ 28 Apr 2022
∎ W3 Eden, Inc.
∎ Address : House D59, Road 1, Lane 4, Kalpolok, Chattogram
∎ Web : https://w3eden.com/
∎ Business : The Web can be a scary place, but W3 Eden is here to make your W3 journey better & safer.

Category: IT/Telecommunication

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