Title: Trainee Executive - Customer Relation
Company Name: PRAN-RFL Group
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
∎ Masters in any discipline
∎ 1 to 2 year(s)
∎ Freshers are also encouraged to apply.
∎ Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
∎ Provide excellent customer service over phone, mail, social media, live chat etc.
∎ Serves customers by providing product and service information; resolving product and service problems.
∎ Attracts potential customers by answering product and service questions; suggesting information about other products and services.
∎ Maintains customer records by updating account information.
∎ Respond to customer queries regarding products, orders, deliveries.
∎ Make out bound calls and confirm orders for shipment.
∎ Monitor delivery partner's activities to make sure customers are getting proper service and on time delivery.
∎ Handle customer complaints and take proper steps to resolve.
∎ Up sell products.
∎ Age 24 to 30 years
∎ Both males and females are allowed to apply
∎ 24X7 Rostering Duty.
∎ Night Shift for Male.
∎ Must have computer skill .
∎ Good voice quality (Specially in Bengali and English pronunciation).
∎ Ability to work under Pressure.
Application Deadline: 13 Apr 2021
∎ 14 Mar 2021
∎ PRAN-RFL Group
∎ Address : Corporate Headquarters: PRAN-RFL Center, 105 Middle Badda, Dhaka - 1212, Bangladesh.
∎ Web : www.pranrflgroup.com
Category: Customer Support/Call Centre