Trainee Executive - Customer Relation

Job Description

Title: Trainee Executive - Customer Relation

Company Name: PRAN-RFL Group

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Masters in any discipline

Experience Requirements:
∎ 1 to 2 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
∎ Provide excellent customer service over phone, mail, social media, live chat etc.
∎ Serves customers by providing product and service information; resolving product and service problems.
∎ Attracts potential customers by answering product and service questions; suggesting information about other products and services.
∎ Maintains customer records by updating account information.
∎ Respond to customer queries regarding products, orders, deliveries.
∎ Make out bound calls and confirm orders for shipment.
∎ Monitor delivery partner's activities to make sure customers are getting proper service and on time delivery.
∎ Handle customer complaints and take proper steps to resolve.
∎ Up sell products.

Additional Requirements:
∎ Age 24 to 30 years
∎ Both males and females are allowed to apply
∎ 24X7 Rostering Duty.
∎ Night Shift for Male.
∎ Must have computer skill .
∎ Good voice quality (Specially in Bengali and English pronunciation).
∎ Ability to work under Pressure.

Salary: Negotiable

Application Deadline: 13 Apr 2021

Company Information:
∎ 14 Mar 2021
∎ PRAN-RFL Group
∎ Address : Corporate Headquarters: PRAN-RFL Center, 105 Middle Badda, Dhaka - 1212, Bangladesh.
∎ Web : www.pranrflgroup.com

Category: Customer Support/Call Centre

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