Ticketing / Reservation Officer

Job Description

Title: Ticketing / Reservation Officer

Company Name: Runway International

Vacancy: 3

Age: At least 18 years

Job Location: Dhaka (Purana Paltan)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Airline,Travel Agent,Manpower Recruitment,GSA

• Higher Secondary
• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Airline,Travel Agent,Manpower Recruitment,GSA

• Age At least 18 years

• Proficient in Galileo and Sabre reservation systems
• Prior experience in the IATA approved Travel Agent or airline industry
• Strong communication and problem-solving skills
• Ability to manage multiple tasks and work under pressure
• Attention to detail and customer-focused attitude

We are seeking an experienced individual with strong expertise in Galileo and Sabre reservation systems. This role includes managing flight bookings, handling ticketing, and supporting customer inquiries to ensure a seamless travel experience.

• Assist clients in planning and booking flights, hotels, and travel packages
• Manage customer inquiries and resolve booking-related issues
• Stay informed about airline policies, promotions, and travel trends
• Maintain and update customer records in the booking system
• Process airline ticket bookings via phone, in-person, or online
• Issue electronic Documents such as Ticket, EMD.
• Reissue, and refund airline tickets as required
• Handle itinerary changes and assist with cancellations
• Provide accurate information on flight schedules, fares, and travel policies
• Coordinate with other departments to resolve ticketing or travel issues
• Respond to customer inquiries regarding bookings and travel arrangements
• Assist customers with check-in processes and boarding information
• Handle complaints and offer solutions to improve satisfaction
• Maintain knowledge of current promotions, travel packages, and loyalty programs
• Manage and update flight reservations accurately using booking systems
• Customize travel itineraries based on client needs
• Stay current with airline schedules, fares, and industry changes
• Communicate with airlines to confirm and adjust flight details
• Assist clients with online booking issues and work with marketing teams to promote travel deals

2 Festival Bonuses per year. Lunch provided by the company. Other facilities as per company policy.