Ticketing & Reservation Executive

Job Description

Title: Ticketing & Reservation Executive

Company Name: Ssarah Travels BD

Vacancy: 1

Age: Na

Job Location: Dhaka (Uttara)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Travel Agency, Immigration/Visa Processing

• HSC

• Minimum HSC; a bachelor’s degree in any discipline will be preferred.

• Relevant air-ticketing or reservation-system training or certification will be an advantage.

• At least 2 years
• The applicants should have experience in the following business area(s): Travel Agency, Immigration/Visa Processing

Experience Requirements

• At least 2 years of practical professional experience in air ticketing and reservations is mandatory.

• Previous employment with a travel agency, airline, ticketing company, or related travel-service organization is required.

• Practical experience in international air ticketing and post-ticketing services is strongly preferred.

• Freshers and candidates without relevant professional experience are not eligible to apply.

Required Skills and Competencies

• Hands-on experience with GDS platforms such as Amadeus, Sabre, or Travelport/Galileo.

• Working knowledge of airline reservation portals, OTA platforms, and B2B ticketing systems.

• Strong understanding of PNRs, fare rules, ticket issuance, reissuance, cancellations, and refunds.

• Ability to compare fares across multiple platforms and identify competitive booking options.

• Proficiency in Microsoft Excel, Word, email, and computerized documentation.

• Accurate Bangla and English typing skills.

• Strong customer-service, communication, and problem-solving skills; attention to detail; punctuality; integrity; and accountability.

Additional Advantages

• Experience with international routes, complex itineraries, and multiple-airline reservations.

• Established working relationships with airlines, consolidators, or B2B ticketing partners.

• Familiarity with hotel reservations, tour packages, visa processing, and Hajj and Umrah services.

• Basic graphic-design skills using Canva, Adobe Photoshop, or similar tools, including simple promotional banners and social-media materials.

Performance Expectations

• Accurate and timely reservation management and ticket issuance.

• Competitive quotations and prompt customer follow-up.

• Efficient handling of reissues, cancellations, and refunds.

• Reliable booking records and coordination with the accounts team.

• Positive contribution to sales targets, customer retention, and repeat business.

About SSarah Travels BD

SSarah Travels BD is a travel and tourism company offering domestic and international air ticketing, visa processing, hotel reservations, tour packages, Hajj and Umrah services, and education consultancy. We are seeking an experienced, service-oriented and detail-focused Ticketing & Reservation Executive to manage reservations independently, provide competitive airfare options, ensure accurate ticket issuance, and support customer satisfaction and business growth.

Key Responsibilities

• Manage domestic and international flight reservations, ticket issuance, reissuance, cancellations, refunds, and date changes.

• Search, compare, and secure competitive fares through GDS platforms, airline websites, OTA portals, and B2B ticketing systems.

• Handle PNR creation, fare calculations, ticketing deadlines, fare rules, baggage allowances, and ticket validity accurately.

• Prepare clear and accurate airfare quotations and itineraries in line with customer requirements and company policies.

• Monitor flight schedules, seat availability, fare changes, booking deadlines, and airline policies.

• Coordinate with airlines, consolidators, suppliers, and B2B partners to resolve reservation and ticketing issues.

• Respond professionally to customer inquiries by telephone, email, WhatsApp, and other approved channels.

• Follow up on quotations, pending bookings, prospective customers, and payment confirmations to improve conversion.

• Maintain accurate records of PNRs, issued tickets, reissues, cancellations, refunds, service charges, and related transactions.

• Coordinate with the accounts and sales teams to ensure accurate documentation and transaction records.

• Provide timely support for itinerary changes, flight disruptions, and post-ticketing requirements.

• Build strong customer relationships and contribute to ticket sales targets, promotional activities, repeat business, and referrals.

• Perform other relevant duties assigned by management.

• Salary will be negotiated based on relevant experience, technical expertise, and demonstrated competency.

• Other benefits, if applicable, will be provided in accordance with company policy.