Telephone Operator
Job Description
Title: Telephone Operator
Company Name: Renaissance Dhaka Gulshan Hotel RDGH
Vacancy: 2
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following business area(s):
Hotel
Job Responsibilities:
∎ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
∎ Address guests' service needs in a professional, positive, and timely manner.
∎ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
∎ Thank guests with genuine appreciation and provide a fond farewell.
∎ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
∎ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
∎ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
∎ Assist other employees to ensure proper coverage and prompt guest service.
∎ Communication
∎ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
∎ Speak to guests and co-workers using clear, appropriate and professional language.
∎ Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
∎ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
∎ Talk with and listen to other employees to effectively exchange information.
∎ Provide assistance to coworkers, ensuring they understand their tasks.
∎ Operate telephone switchboard station in order to answer telephone calls.
∎ Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
∎ Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless).
∎ Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
∎ Activate and deactivate guest room message lights as appropriate.
∎ Transfer guests with internet access issues to the internet service provider's customer support line.
∎ Test beepers and radios to ensure communications equipment works properly.
∎ Answer, record, and process all guest calls, requests, questions, or concerns.
∎ Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
∎ Receive, record, and relay messages accurately, completely, and legibly.
Additional Requirements:
∎ Age 25 to 32 years
∎ Well groomed and can do attitude
∎ Strong organizational and team management skills
∎ Fluent in English communication both in written and spoken
∎ Strong communication and presentation skills
∎ Computer literacy (MS Word, MS Excel, MS Power Point)
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attractive Service Charge benefit
∎ Compensatory Duty Meal
∎ Bereavement Leave & Others as per Law
∎ Group Insurance Coverage
∎ Uniform & Complimentary Laundry Facility
∎ Extensive Take Care Activities
∎ Engaging Work Environment
∎ In-house Doctor Support
∎ Comprehensive Learning & Development Program
∎ Career Advancement
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 28 Feb 2023
Company Information:
∎ 30 Jan 2023
∎ Renaissance Dhaka Gulshan Hotel RDGH
∎ Address : 78 Gulshan Avenue, Gulshan-1, Dhaka -1212
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 28th Feb 2023
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