Job Description
Title: Call Center Agent
Company Name: Synesis IT
Vacancy: 12
Age: 18 to 35 years
Location: Dhaka (Kawran Bazar)
Salary: Tk. 8000 - 15000 (Monthly)
Published: 27 Nov 2024
Education:
∎ HSC, Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 18 to 35 years
Responsibilities & Context:
∎ Handle a high volume of inbound and outbound calls promptly.
∎ Use communication scripts effectively to address various topics.
∎ Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
∎ Build and maintain strong customer relationships by going the extra mile.
∎ Record all conversations comprehensively in our call center database.
∎ Attend educational seminars regularly to improve knowledge and performance.
∎ Achieve personal and team targets, both qualitative and quantitative.
∎ Key Responsibilities:
∎ Handle a high volume of inbound and outbound calls promptly.
∎ Use communication scripts effectively to address various topics.
∎ Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
∎ Build and maintain strong customer relationships by going the extra mile.
∎ Record all conversations comprehensively in our call center database.
∎ Attend educational seminars regularly to improve knowledge and performance.
∎ Achieve personal and team targets, both qualitative and quantitative.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Contractual
Job Location: Dhaka (Kawran Bazar)
Job Highlights:
∎ Job Type: Contractual
∎ Location: ICT Incubator, Level 3, BDBL Building (Formerly BSRS Bhaban), 12 Kawran Bazar, Dhaka-1215 (onsite)
∎ Compensation: Hourly Rate: 50 BDT
∎ Night Allowance: 100 BDT per day (Only for Men)
∎ Job Type: Contractual
∎ Location: ICT Incubator, Level 3, BDBL Building (Formerly BSRS Bhaban), 12 Kawran Bazar, Dhaka-1215 (onsite)
∎ Compensation: Hourly Rate: 50 BDT
∎ Night Allowance: 100 BDT per day (Only for Men)
Company Information:
∎ Synesis IT
∎ ICT Incubator, Level 3, BDBL Building (Formerly BSRS Bhaban), 12 Kawran Bazar, Dhaka-1215
∎ Synesis IT Ltd., one of the leading information technology company of Bangladesh, offers broad spectrum of service portfolio in the domain of IT consultancy, enterprise applications, software development, infrastructure management, IT enabled services and outsourcing to help its clients worldwide to improve their business performance.
Address::
∎ ICT Incubator, Level 3, BDBL Building (Formerly BSRS Bhaban), 12 Kawran Bazar, Dhaka-1215
∎ Synesis IT Ltd., one of the leading information technology company of Bangladesh, offers broad spectrum of service portfolio in the domain of IT consultancy, enterprise applications, software development, infrastructure management, IT enabled services and outsourcing to help its clients worldwide to improve their business performance.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 10 Dec 2024
Category: Customer Support/Call Centre
