Job Description
Title: Customer Service Representative
Company Name: Beauty Booth Bangladesh
Vacancy: 3
Age: 20 to 35 years
Location: Dhaka (Rampura)
Salary: Negotiable
Experience:
∎ At least 2 years
Published: 27 Nov 2024
Education:
∎ HSC, Bachelor degree in any discipline
Requirements:
Additional Requirements:
∎ Age 20 to 35 years
∎ High school diploma or equivalent; additional education or certification in customer service is a plus.
∎ Proven experience in a customer service role, preferably in a fast-paced environment.
∎ Excellent verbal and written communication skills.
∎ Proficient in using customer service software, CRM systems, and other relevant tools.
∎ Strong problem-solving and decision-making abilities.
∎ Ability to multitask, prioritize, and manage time effectively.
∎ Empathetic and patient with a customer-focused approach.
∎ Ability to work independently and collaboratively within a team.
∎ Flexibility to work in shifts, including evenings, weekends, and holidays, if required.
Responsibilities & Context:
∎ Interact with customers via phone, email, and live chat, addressing their inquiries, concerns, and complaints effectively and efficiently.
∎ Provide accurate and up-to-date information about our products and services to customers.
∎ Process orders, returns, and exchanges promptly and accurately.
∎ Escalate complex issues to the appropriate departments for resolution and follow-up to ensure timely resolution.
∎ Keep records of customer interactions, transactions, comments, and complaints for future reference.
∎ Proactively identify and recommend improvements to enhance the customer experience.
∎ Assist in troubleshooting and resolving technical issues experienced by customers.
∎ Collaborate with other departments, such as Sales and Technical Support, to resolve customer issues and provide comprehensive solutions.
∎ Strive to meet and exceed individual and team performance targets and customer satisfaction goals. Stay updated on product knowledge and company policies to provide accurate information to customers.
∎ We seek a skilled and motivated Customer Service Representative for the skin care industry to join our team at Beauty Booth Ltd. As a Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional service and resolving inquiries promptly and professionally. You will play a vital role in ensuring customer satisfaction and maintaining positive relationships with our client base. If you are a friendly, patient, and customer-oriented individual with excellent communication skills, we encourage you to apply.
∎ Interact with customers via phone, email, and live chat, addressing their inquiries, concerns, and complaints effectively and efficiently.
∎ Provide accurate and up-to-date information about our products and services to customers.
∎ Process orders, returns, and exchanges promptly and accurately.
∎ Escalate complex issues to the appropriate departments for resolution and follow-up to ensure timely resolution.
∎ Keep records of customer interactions, transactions, comments, and complaints for future reference.
∎ Proactively identify and recommend improvements to enhance the customer experience.
∎ Assist in troubleshooting and resolving technical issues experienced by customers.
∎ Collaborate with other departments, such as Sales and Technical Support, to resolve customer issues and provide comprehensive solutions.
∎ Strive to meet and exceed individual and team performance targets and customer satisfaction goals. Stay updated on product knowledge and company policies to provide accurate information to customers.
Skills & Expertise:
Compensation & Other Benefits:
∎ Tour allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (Rampura)
Company Information:
∎ Beauty Booth Bangladesh
∎ 50/4, East Hazipara, Rampura, Dhaka - 1219
∎ https://beautybooth.com.bd/
∎ Beauty Booth is the largest shopping destination in Bangladesh on a digital platform selling health & beauty skincare items.
beautybooth.com.bd business vertical of Beauty Booth LTD (Reg 192295)
We have another branch in Qatar served over fifty thousand + unique Customer like you domain beautyboothqa.com ig @beatyboothqtr
Address::
∎ 50/4, East Hazipara, Rampura, Dhaka - 1219
∎ https://beautybooth.com.bd/
∎ Beauty Booth is the largest shopping destination in Bangladesh on a digital platform selling health & beauty skincare items.beautybooth.com.bd business vertical of Beauty Booth LTD (Reg 192295)We have another branch in Qatar served over fifty thousand + unique Customer like you domain beautyboothqa.com ig @beatyboothqtr
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 27 Dec 2024
Category: Customer Support/Call Centre
