Technical Writer

Job Description

Title: Technical Writer

Company Name: Computer Network Systems (CNS) Ltd.

Vacancy: 03

Age: At least 22 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Bachelor's degree in Technical Communication, English, Computer Science, Information Technology, or a related field.
• Relevant certifications in technical writing (e.g., Society for Technical Communication) are a plus.

• At least 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Age At least 22 years

Experience:

• Proven experience (3+ years) as a Technical Writer in an IT or software development environment.
• Experience documenting software, APIs, cloud solutions, or complex IT systems.
• Familiarity with Agile development methodologies is preferred.

Technical Skills:

• Strong understanding of software development concepts, IT terminology, and programming languages.
• Proficiency with documentation tools such as Microsoft Word, Google Docs, Adobe Acrobat, and Markdown.
• Experience with version control systems (e.g., GitHub, GitLab) for managing documentation.
• Knowledge of HTML, CSS, and basic web design principles is an advantage.

Communication and Writing Skills:

• Exceptional writing, editing, and proofreading skills with attention to detail.
• Ability to convey complex technical information in a clear, concise, and engaging manner.
• Strong organizational skills and ability to handle multiple projects simultaneously.

Preferred Qualifications:

• Familiarity with tools like Atlassian Confluence, SharePoint, Notion, or MadCap Flare.
• Experience in creating API documentation using tools like Swagger, Postman, or JSDoc.
• Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) or DevOps practices.
• Basic understanding of programming languages like Python, JavaScript, or Java for creating relevant examples.

Soft Skills:

• Excellent research and information-gathering skills.
• Strong interpersonal skills to collaborate effectively with cross-functional teams.
• Ability to learn quickly and adapt to new technologies.
• Self-motivated with a proactive attitude towards problem-solving and knowledge sharing.

Documentation Creation:

• Develop, write, and maintain comprehensive technical documentation, including user manuals, installation guides, API documentation, system architecture documents, and troubleshooting guides.
• Produce content for developer resources, such as code examples, best practices, and detailed technical specifications.
• Create release notes, changelogs, and updates for new software versions.

Collaboration and Information Gathering:

• Collaborate with engineers, developers, product managers, and subject matter experts to gather and understand technical information.
• Participate in software development meetings, demos, and training sessions to stay updated on new features and product changes.
• Conduct interviews with team members to clarify complex concepts and procedures.

Content Management:

• Maintain and organize documentation in a centralized knowledge base, ensuring easy accessibility for internal and external stakeholders.
• Continuously update and improve existing documentation to reflect changes in software functionality or technology.
• Develop and manage documentation templates, style guides, and standards to ensure consistency.

User-Focused Content:

• Write end-user documentation, FAQs, and how-to guides that translate technical jargon into simple, user-friendly language.
• Create visual aids (such as diagrams, screenshots, flowcharts, and videos) to enhance written content and explain technical concepts clearly.
• Optimize content for various formats, including web, PDF, and print.

Quality Assurance:

• Edit and proofread documentation for clarity, accuracy, grammar, and consistency.
• Conduct usability tests on documentation with internal users or customers to ensure it meets their needs.
• Gather feedback from users and stakeholders to identify gaps in documentation and implement improvements.

Tool and Process Management:

• Use content management systems (CMS) and version control systems to track and manage changes to documentation.
• Develop and use knowledge management tools, such as Confluence, SharePoint, or Notion, to maintain a centralized knowledge repository.
• Utilize tools like Swagger, JSDoc, or Docusaurus for creating API documentation.

• Weekly 2 holidays

• Provident fund

• Salary Review: Yearly

• Festival Bonus: 2

• Good working environment.

• Attractive Salary.

• Holiday Incentive.