Technical Support/ Admin Officer
Job Description
Title: Technical Support/ Admin Officer
Company Name: The British Council
Vacancy: Not specific
Job Location: Sylhet
Employment Status: Full-time, Contractual
Educational Requirements:
∎ Graduation in Computer Science/Computer Engineering or any subject with MCSE and CCNA certification
Experience Requirements:
∎ Na
Job Context:
∎ Payband: 4/H
∎ Department: Exams
∎ Contract type: Indefinite contract (locally appointed)
Job Responsibilities:
∎ Provide technical and delivery support in delivering computer delivered exams as well as overall exams delivery in Sylhet.
∎ Implement, manage, maintain and monitor Information Technology infrastructure and lead on admin related tasks at Sylhet office.
∎ Computer Delivered Exams Support Tasks (50%)
∎
∎ Overall responsibility for the online /computer delivered exams and complete end to end process, related communication for both internal and external customers to agree expectations and deliver.
∎ Effective maintenance of exams equipment, make ready for test day use, keep back up equipment ready, look after trouble shooting, ensure safe/complaint storage after test, and continue to build awareness for safe handling of IT and other equipment among colleagues and venue staff.
∎ Maintain stock control of exams equipment and report periodic replacement/maintenance as required.
∎ Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly
∎ Conducts and provides 1st Level IT troubleshooting and technical assistance for CB/CD test and escalates upwards if and when required.
∎ Lifecycle management of devices used in CB/CD Exams delivery and ensure technical compliance of equipment and connectivity at test venues.
∎ Admin/Resource Tasks (20%)
∎
∎ To ensure effective and efficient management of transport booking and make the necessary arrangements and communicate to customers on time.
∎ Ordering and supervising stocks of stationery, electrical, and cleaning materials etc.
∎ To act as a contact point for vendors and suppliers, and responsible for overall vendor management in Sylhet.
∎ To process all premises related payments on time and update the recurrent payment register.
∎ Supervision of cleaning staff in making sure that both centers are clean and tidy according to the British Council health and safety policy.
∎ To assist Head of Facilities and Security in ensuring the effective implementation of Health, Safety and Security policy in British Council Bangladesh.
∎ IT Tasks (30%)
∎
∎ Provide support to IT users on standard software and hardware (front office accessed by customers/students and back office accessed by staff).
∎ Manage support call logs, provide technical resolution within agreed period and follow up on escalated issues to meet operational requirements.
∎ Ensure timely first level support as per the pre-defined SLA\OLA\AMC.
∎ Ensure updated records of servers, workstations, printers/scanners, computer names, staff accounts and locations. Overall responsibility of managing and maintaining IT inventory of Sylhet Office.
∎ Spot check every quarter on all PCs to ensure that legal software is being used and copyright laws are being maintained and report non-compliance to ITM.
∎ Maintaining Computer Based Exams application.
∎ Application support for the British Council GTI package and other corporate systems whenever appropriate.
Additional Requirements:
∎ Experience of working in a busy operational environment delivering high levels of customer service
∎ Ability to ensure compliance, risk and security standards are monitored and maintained.
∎ Experience on server administration, networking and providing technical and business application support.
∎ Track record of working in a tightly controlled process driven environment
∎ Experience of working according to policies that promote the safety and wellbeing of children
∎ English at B1 Proficiency Level
∎ Applicants should be Bangladeshi passport holder or legally entitled to work in Bangladesh
∎ All necessary background checks as per the British Council Pre-Appointment Screening policy along with medical check-up will need to be completed successfully prior to signing the final employment contract
Salary:
∎ Attractive salary and benefits will be offered to the deserving candidate
Compensation & Other Benefits:
∎ An inclusive and engaging work environment encouraging cross-team collaboration and building connections with colleagues from different disciplines around the world
∎ Flexible working opportunities to support employee aspirations, personal activities and pursuits.
∎ A learning environment with plenty of opportunities to develop skills and knowledge.
∎ Experience of working in an international organisation which fosters work-life balance and commitment to smart working.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 19 Apr 2021
Company Information:
∎ 6 Apr 2021
∎ The British Council
∎ Business : The British Council is the UK`s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with - changing lives by creating opportunities, building connections and engendering trust.
Category: NGO/Development
: Only shortlisted applicants will be contacted and called for interview. We will only shortlist applications submitted on a British Council application form submitted electronically through our careers portal. Any hard copies of the application and incomplete application in the portal will not be accepted.
Deadline Expired on 19th Apr 2021
More jobs of The British Council
Similar Jobs
Keywords:
bd job, bd job bangladesh, bd job bd, bd jobs bd, bdbd jobs, bdesh job, bdjob, bdjobs bangla, bdjobs bangladesh, bdjobs of bangladesh, all job, all jobs, all jobs teletalk, bd govt job, bd job circular, bd job today, bdjob circular, bdjobs circular, bdjobstoday com, brac ngo career, electronic recruiting, government bd jobs, govt job circular, govt job circular 2024 bangladesh, govt jobs in bangladesh, jo bs, job circular, job circular 2024, job circular2024, jobs circular 2024, sign in bd jobs, teletalk jobs, teletalkjob, www bd jobs, www bdjob com bd, www bdjobs bd, www bdjobstoday com, all government job circular, all government job circular 2024, all government jobs, all government recruitment, all govt job circular, all govt job circular 2024, all govt recruitment, all job circular, all job circular 2024, all job login, all jobs account, all jobs circular 2024, all jobs login, alljobs teletalk com bd, bangla job circular, bangla job news, bangla job newspaper, bangladesh all job, bangladesh job circular, bangladesh job circular 2024, bangladeshi job website, banglalink career, banglalink job, bank job circular, bd all job, bd application, bd driver job, bd government job circular, bd government job circular 2024, bd govt job bdgovtjob net, bd govt job circular 2024, bd govt jobs circular, bd job app, bd job chittagong, bd job dhaka, bd job garments, bd job in khulna, bd job news bangla, bd job newspaper, bd job rajshahi, bd job site, bd job sylhet, bd job vacancy, bd job's com, bd jobs apply online, bd jobs chittagong, bd jobs circular 2024, bd jobs dhaka, bd jobs in garments, bd jobs today dhaka, bd jobs today ngo, bd jobs website, bd jobscom, bd online job for students, bdjob account, bdjob today, bdjobs account create, bdjobs brac, bdjobs com limited, bdjobs com online job posting, bdjobs govt, brac job, brac jobs circular, brac ngo job, canadian job bank, career at walton, career in bangladesh, dc office job circular 2024, dhaka work, driving job in bangladesh, eastern bank job openings, ebl bank career, freelancing bd, freelancing from bangladesh, freelancing in bangladesh, gov all job, government government job, government j, government jobs 2024, government jobs 2024, government jobs circular 2024, government jobs government jobs, government's job, govt govt jobs, govt j, govt job circular 2022, govt job circular 2024 bangladesh, govt job job, govt jobs 2024, govt jobs circular 2024, govtjobs 2024, home work job, jamuna group job circular, job bank, job bank job bank, job bank jobs, job bd gov, job circular 2024 bangladesh, job in dhaka, job in dhaka city, job in khulna, job in rajshahi, job in sylhet, job in sylhet city, job news, job news in bd, job news today, job newspaper, job newspaper bangladesh, job newspaper today, job offer in bangladesh, job opportunity in bangladesh, job portal in bangladesh, job site in bangladesh, jobs in bangladesh, jobs in chittagong, jobs in garments, jobs in ngo, jobs in rajshahi city, jobs teletalk, jobs un, jobsite bangladesh, largest job site of bangladesh, largest jobsite in bangladesh, latest job circular, my bd jobs, my bdjobs, new government job circular, new govt job circular, new govt job circular 2024, new job circular, new job circular 2024, new jobs circular 2024, ngo development, ngo job circular, ngo job circular 2024, ngo jobs in bangladesh, online job bd, online job in bangladesh, online jobs for students in bangladesh, online jobs online, part time job in dhaka, pharmaceutical job circular, recent government job circular, recent govt job circular, recent job circular, recent job circular 2024, recent ngo job circular, teletalk all job, teletalk job circular, teletalk job portal, today bd job circular, today job circular in bangladesh, today jobs circular, un jobs in bangladesh, walton job circular, work jobs, www bd job circular 2024, www bdjobs com 2024, www bdjobstoday com 2022, www job bd com, www jobs bd com, www teletalk com bd job circular, all bd job circular 2024, all govt job bd, all govt job circular 2022, all job circular 2022, all job circular in bangladesh, all teletalk jobs, alljobs by teletalk, alljobs circular bd, alljobs teletalk bd, australia job site, australia job vacancy, bangla cyber job, bangla job cyber, bangla jobs, bangladesh cyber, bangladesh freelancing site, bangladesh government job, bangladesh govt job circular, bangladesh govt job circular 2024, bank careers, bd govt circular, bd govt job circular 2021, bd govt job circular 2022, bd govt job news, bd govt job today, bd govt jobs 2024, bd job circular 2022, bd job com today, bd job cyber, bd job gov, bd job gov bd, bd job news today, bd job teletalk, bd jobs gov bd, bd jobs government, bd jobs teletalk, bd new job circular, bd teletalk job, bd work, bdgovt job, bdjobs teletalk, bdjobstoday company, call center job, canada job vacancy, career jobs, carers jobs, company job, corporate jobs, ctg jobs, cyber bangla job, cyber jobs, data entry jobs from home in bangladesh, data entry jobs in bangladesh, data entry jobs online bangladesh, easy jobs, finance job, gov job circular in bangladesh, government job apply, government job bangladesh, government job circular bd, government job circular in bangladesh, government job circular today, government jobs 2022, government jobs bd, government jobs com, govt bd job circular 2024, govt job apply, govt job circular 2022 bangladesh, govt job list in bangladesh, govt job news bd, govt jobs com, govt vacancy today, hot jobs, international job sites, international jobs, international jobs in bangladesh, international ngo jobs in bangladesh, jago jobs, jagojobs, job advertising, job circular 2022, job hunter sites, job in australia, job in security guard, job listing, job listing websites, job offers, job opportunities, job opportunities in canada, job opportunities in japan, job portal, job posting, job site, job sites online, job vacancies, job website, jobs 2024, jobs cyber, jobs in canada, jobs online, jobs today, latest govt job circular, my job, my jobs, need job, new government jobs, new government jobs 2024, new govt jobs 2024, new job circular 2022, new job circular in bangladesh, new jobs, new jobs 2024, news govt job, ngo jobs today, office assistant job, office jobs, online job application, online job bd at home for students in bangladesh, online job work from home, online jobs home, online jobs work from home in bangladesh, online work from home in bangladesh, part time job in bangladesh, part time jobs for students in dhaka, plan international jobs, private company job, private job, recent govt job circular 2024, recent job circular 2022, site jobs, student job bd, student part time job in bangladesh, supervisor job, teletalk bd jobs, teletalk govt job, teletalk job account, teletalk job apply, teletalk job bd, today government job, today govt job circular, today govt jobs, top 10 government job in bangladesh, work bd, work for home online, work from home jobs dhaka, work from home jobs in bangladesh, work fromhome, work online jobs, www all job teletalk com bd, www gov job com, www government job, www job gov bd, , bd job bangladesh, all jobs teletalk, bd govt job, bd job circular, bd job today, brac ngo career, govt job circular, job circular, teletalk jobs, bangla job circular, bangladesh all job, bd job chittagong, bd job dhaka, bd job in khulna, bd job rajshahi, bd job sylhet, career at walton
