Technical Officer, Customer Support (Yamaha)
Job Description
Title: Technical Officer, Customer Support (Yamaha)
Company Name: ACI Motors Limited
Vacancy: 02
Age: At least 30 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- At least 8 years
- The applicants should have experience in the following business area(s): Automobile
Published: 2025-11-12
Application Deadline: 2025-12-06
Education:
Diploma in Mechanical/ Power is preferred.
Requirements:
- At least 8 years
- The applicants should have experience in the following business area(s): Automobile
Skills Required: Customer Support,Telecommunication,Troubleshooting
Additional Requirements:
- Age At least 30 years
Must have experience as a Service Advisor/ Supervisor in a motorcycle service center.
Communication in Bangla must be very good.
Responsibilities & Context:
Yamaha Motorcycles Bangladesh is hiring technical officer in after-sales service team who will provide technical support to customers remotely (via video calling). Major responsibilities are -
Attend incoming video calls and assist customers with motorcycle related queries.
Provide technical guidance on motorcycle issues, maintenance procedures, and product usage/ care tips.
Diagnose basic mechanical/ electrical problems virtually and recommend suitable solutions.
Coordinate with service centers, field technicians, and dealers to ensure proper follow-up for service support cases that requires on-ground support.
Identify recurring technical/ service-related issues and provide feedback to the Service/ Product/ App Development teams for process/ feature improvement.
Support customer engagement activities such as online demonstration sessions/ promotional videos/ live Q&A sessions.
Job Other Benifits:
Performance based yearly salary review.
2 Festival Bonus.
Subsidized Lunch Facility.
Incentives on monthly performance.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Mechanic/Technician
Interested By University
| University | Percentage (%) |
|---|---|
| Sonargaon University | 6.79% |
| Dhaka Polytechnic Institute | 5.57% |
| Dinajpur Polytechnic Institute | 2.84% |
| World University of Bangladesh | 2.74% |
| Bogura polytechnic institute | 2.53% |
| kushtia polytechnic institute | 2.43% |
| City University | 2.23% |
| Rangpur Polytechnic Institute | 2.13% |
| Rajshahi Polytechnic Institute | 2.03% |
| Pabna Polytechnic Institute | 1.93% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 71.83% |
| 31-35 | 20.77% |
| 36-40 | 3.95% |
| 40+ | 2.84% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 25.13% |
| 20K-30K | 34.95% |
| 30K-40K | 21.48% |
| 40K-50K | 10.94% |
| 50K+ | 7.50% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 12.26% |
| 0.1 - 1 years | 7.29% |
| 1.1 - 3 years | 21.07% |
| 3.1 - 5 years | 19.05% |
| 5+ years | 40.32% |
