Technical Officer, Customer Support (Yamaha)

Job Description

Title: Technical Officer, Customer Support (Yamaha)

Company Name: ACI Motors Limited

Vacancy: 02

Age: At least 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 8 years
• The applicants should have experience in the following business area(s): Automobile

• Diploma in Mechanical/ Power is preferred.

• At least 8 years
• The applicants should have experience in the following business area(s): Automobile

• Age At least 30 years

• Must have experience as a Service Advisor/ Supervisor in a motorcycle service center.

• Communication in Bangla must be very good.

Yamaha Motorcycles Bangladesh is hiring technical officer in after-sales service team who will provide technical support to customers remotely (via video calling). Major responsibilities are -

• Attend incoming video calls and assist customers with motorcycle related queries.

• Provide technical guidance on motorcycle issues, maintenance procedures, and product usage/ care tips.

• Diagnose basic mechanical/ electrical problems virtually and recommend suitable solutions.

• Coordinate with service centers, field technicians, and dealers to ensure proper follow-up for service support cases that requires on-ground support.

• Identify recurring technical/ service-related issues and provide feedback to the Service/ Product/ App Development teams for process/ feature improvement.

• Support customer engagement activities such as online demonstration sessions/ promotional videos/ live Q&A sessions.

• Performance based yearly salary review.

• 2 Festival Bonus.

• Subsidized Lunch Facility.

• Incentives on monthly performance.