Team Leader/Manager - Bad Debt Collection
Job Description
Title: Team Leader/Manager - Bad Debt Collection
Company Name: ASHBO COMMUNICATION WORLD
Vacancy: 1
Age: At least 22 years
Job Location: Dhaka (GULSHAN 1)
Salary: Tk. 25000 - 30000 (Monthly)
Experience:
- At least 2 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Call Center, E-commerce
Published: 2024-07-03
Application Deadline: 2024-07-12
Education:
- Bachelor/Honors
Requirements:
- At least 2 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Call Center, E-commerce
Skills Required:
Additional Requirements:
- Age At least 22 years
Skills:
- Strong leadership and team management skills.
- Excellent negotiation and communication skills.
- Ability to handle high-pressure situations and make sound decisions.
- Strong analytical and problem-solving skills.
- Detail-oriented with a strong focus on accuracy.
- Empathetic and patient, with a customer-centric mindset.
- High ethical standards and integrity.
Responsibilities & Context:
The Bad Debt Collection Team Leader is responsible for overseeing the daily operations of the bad debt collection team. This role involves managing a team of collection agents, setting collection goals, developing strategies to improve collection rates, and various reporting, monthly meet. The Team Leader will also handle escalated cases and liaise with other departments to resolve complex issues.
Develop and maintain positive relationships with clients to facilitate smooth debt recovery processes.
Set efficient client visit plan & Take High Value Client at grip to collect debt.
Lead, mentor, and motivate a team of collection agents to achieve individual and team targets.
Monitor and evaluate team performance, providing feedback and coaching as necessary.
Develop and implement effective collection strategies to maximize recovery of outstanding debts.
Manage high-value or complex collection cases and negotiate settlements where appropriate.
Review and approve payment plans and settlement offers made by collection agents.
Ensure timely follow-up on delinquent accounts to maintain healthy cash flow.
Prepare and present regular reports on collection performance, highlighting trends, challenges, and areas for improvement.
Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
Use negotiation skills to achieve the best possible outcome for both the debtor and the company.
Job Other Benifits:
- T/A,Mobile bill,Performance bonus
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Accounting/Finance
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 16.05% |
| Jagannath University | 2.79% |
| University of Dhaka | 2.56% |
| Daffodil International University (DIU) | 1.63% |
| Southeast University | 1.63% |
| Dhaka City College | 1.40% |
| University of Rajshahi | 1.40% |
| North South University | 1.16% |
| Tejgaon college | 1.16% |
| Bangladesh Open University | 1.16% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 58.60% |
| 31-35 | 23.02% |
| 36-40 | 10.47% |
| 40+ | 7.21% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 5.58% |
| 20K-30K | 79.53% |
| 30K-40K | 9.30% |
| 40K-50K | 2.56% |
| 50K+ | 3.02% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 14.19% |
| 0.1 - 1 years | 7.21% |
| 1.1 - 3 years | 21.63% |
| 3.1 - 5 years | 19.30% |
| 5+ years | 37.67% |
