Job Description
Title: Team Lead, Helpdesk
Company Name: TEAM Group
Vacancy: Not specific
Job Location: Dhaka (Uttara)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in Computer Science & Engineering
∎ BSc (Honors) in CSE, CSC, TE, ICE, ETE or related science faculty
Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s):
Help Desk, IT Support Service
∎ The applicants should have experience in the following business area(s):
IT Enabled Service
Job Responsibilities:
∎ Work as a representative of clients
∎ Ensure ITIL process & policy
∎ Analyze, plan and distribute work to team members of Helpdesk management for both Infrastructure and Applications services
∎ Ensure end user support of Head office along with all the remote offices and sister concerns.
∎ Receive call from customer
∎ Ensure Cross functional department, SLA & OLA
∎ Prepare Incident & change report
∎ Make SOP, build document, project doc, issue register, risk register etc.
Additional Requirements:
∎ Age at least 27 years
∎ Only females are allowed to apply
∎ Must have experience in ITIL, A+, Microsoft 365
∎ Work area: Support / Helpdesk (End User, system, network, application, ERPs)
∎ Experience area: Network, System, Printer, Antivirus, IP Phone, ITIL, Microsoft 365, business apps
∎ Equipment / Software: Desktop, Laptop, Printer, Scanner, IP Phone, OS, Office, Website, CCTV
∎ End user security system like antivirus, DLP, firewall etc.
∎ MS365, ERPs etc.
∎ Related applications and monitoring systems like cacti, Op manager
∎ Device hardening with CIS control, update & patch management
∎ Incident & change management
∎ Operational analysis, planning ability
∎ Team player with strong interpersonal & leadership skill
∎ Capability to work under pressure to meet schedule.
∎ Moderate communication (both English & Bangla) for operational, critical & escalation process.
∎ Capability of taking risk & making decision at crucial moment.
∎ Positive, self-motivated
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 3 Oct 2023
Company Information:
∎ 3 Sep 2023
∎ TEAM Group
∎ Address : Corporate Office: ABC Heritage (2nd, 4th & 5th Floor), Plot # 2 & 4, Jashimuddin Avenue, Sector # 3, Uttara C/A, Dhaka-1230.
∎ Business : We are a rapidly growing conglomerate, working in industries including RMG, Pharmaceuticals, Retail, IT & Real Estate.
Category: IT/Telecommunication
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