Supervisor, Operations

Job Description

Title: Supervisor, Operations

Company Name: Talent Centric Limited

Vacancy: 3

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Minimum Graduate or global equivalent degree
∎ Skills Required: Excellent communication, Must know MS Office, Visa Processing

Experience Requirements:
∎ 2 to 5 year(s)
∎ The applicants should have experience in the following area(s): Travel Tourism
∎ The applicants should have experience in the following business area(s): Immigration/Visa Processing

Job Context:
∎ Project name: Saudi Based Company.
∎ Position Title: Supervisor, Operations
∎ Contract type: Permanent.
∎ Reporting: Unit Manager - Operations.
∎ Duty Station: Dhaka, Bangladesh

Job Responsibilities:
∎ Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves:
∎ - Document scrutiny & verification for visa processing
∎ - Handling cash & bank related transactions if assigned
∎ - Maintaining & recording all application data in a timely and
∎ - Ensuring all administration & logistics of passport delivery to consulate / applicant /logistics company etc.
∎ Conduct regular Audits for all processes & implement all new process rollouts or changes
∎ Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application
∎ Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits
∎ Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
∎ Maintain adherence to the Service Level Agreements 's for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP's/ processes, required to be complied with, from an Organizational & ISO perspective.
∎ Ensure compliance with Saudi VTS defined principles, policies & procedures as applicable to the role
∎ Maintain high standards of ethics, integrity and compliance with corporate procedures
∎ Ensure that the entire process is completed within the mandated Turn Around Time - Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
∎ Ensure no penalties are incurred and monitor, track and maintain internal errors - Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
∎ Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process) Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (IPC's), for all staff.
∎ Provide assistance to staff when needed and handle applicant/customer escalations
∎ Liaise with various support functions to handle team related queries.
∎ Ensure delivery of Value Added Services options and achievement of the VAS targets for the VSC
∎ Manage VSC productivity and VSC security (Physical & data)
∎ Mentor the team on a regular basis, thereby ensuring a successor is created for the position - assist Manager/Unit Manager in Succession planning
∎ Ensure judicious use of natural resources
∎ Adhere to the environment health and safety policy/objectives and guidelines of the organization

Additional Requirements:
∎ Age at least 24 years
∎ Both males and females are allowed to apply
∎ Fluency in Local Language - Ability to read write and speak fluently & English, knowledge of an additional international language would be very helpful (region specific language can be looked at).
∎ Knowledge of an additional international language would be very helpful (region specific language can be looked at).

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 31 Jan 2022

Company Information:
∎ 17 Jan 2022
∎ Talent Centric Limited
∎ Address : House # 5, Road # 6A, Block-J, Paragoti Sharani, Baridhara
∎ Web : www.tcentric.com

Category: Hospitality/ Travel/ Tourism

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